CCST IT Support Certification Study Guide & Practice Questions - 2026-2027 | Cisco 100-140
Primary role of an IT support technician Diagnosing and resolving technical issues
Common responsibility of an IT support Installing and maintaining hardware and software
technician
Tool to track and manage IT support Helpdesk ticketing system
requests
Essential first step when Gathering information about the problem
troubleshooting a user-reported issue
Typical part of IT support job Providing technical assistance to end-users
responsibilities
Documentation that helps manage Knowledge base articles
recurring issues
Key benefit of using remote desktop Allows troubleshooting without needing physical access
tools in IT support to a device
NOT typically an IT support Creating advertising campaigns
responsibility
Command to check network ping
connectivity on Windows
Crucial communication skill for IT Active listening
support technicians
, CCST IT Support Certification Study Guide & Practice Questions - 2026-2027 | Cisco 100-140
Best description of IT support job Records of troubleshooting steps and system
documentation configurations
IT support technician's role in Identifying and addressing security vulnerabilities
cybersecurity
Troubleshooting method involving Reviewing incident logs
checking past reports
What to do before applying a solution to Confirm the root cause of the problem
an issue
Commonly used tool to check system Task Manager
performance
IT support process for regular software Patch management
updates
Importance of following company To ensure consistent and secure operations
policies for IT support technicians
Main purpose of a disaster recovery Ensuring business continuity after a system failure
plan in IT support
Best practice for IT support Using clear and concise descriptions of troubleshooting
documentation steps
CPU The component most responsible for processing data in
a computer.
Primary role of an IT support technician Diagnosing and resolving technical issues
Common responsibility of an IT support Installing and maintaining hardware and software
technician
Tool to track and manage IT support Helpdesk ticketing system
requests
Essential first step when Gathering information about the problem
troubleshooting a user-reported issue
Typical part of IT support job Providing technical assistance to end-users
responsibilities
Documentation that helps manage Knowledge base articles
recurring issues
Key benefit of using remote desktop Allows troubleshooting without needing physical access
tools in IT support to a device
NOT typically an IT support Creating advertising campaigns
responsibility
Command to check network ping
connectivity on Windows
Crucial communication skill for IT Active listening
support technicians
, CCST IT Support Certification Study Guide & Practice Questions - 2026-2027 | Cisco 100-140
Best description of IT support job Records of troubleshooting steps and system
documentation configurations
IT support technician's role in Identifying and addressing security vulnerabilities
cybersecurity
Troubleshooting method involving Reviewing incident logs
checking past reports
What to do before applying a solution to Confirm the root cause of the problem
an issue
Commonly used tool to check system Task Manager
performance
IT support process for regular software Patch management
updates
Importance of following company To ensure consistent and secure operations
policies for IT support technicians
Main purpose of a disaster recovery Ensuring business continuity after a system failure
plan in IT support
Best practice for IT support Using clear and concise descriptions of troubleshooting
documentation steps
CPU The component most responsible for processing data in
a computer.
