Health Science 2 Review
2026 | Study Guide,
Practice Questions,
Answers, Rationales &
Exam Prep | Complete
Ethics Study Guide
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales
Included
,Types of verbal communication -written
-spoken/ oral
-tone of voice
-vocabulary
Types of non-verbal communication -gestures
-touch
-body language
-facial expressions
-eye contact
concise short and condensed
barrier things that prevent communication from occuring
clarify make sure the message is understood
communication model the process whereby meaning is transferred from a source to a receiver
engagement connection between healthcare professional and the patient; develops partnership
engagement strategies: -introduce yourself
-allow the patient to talk with no interruptions
understanding healthcare professionals make the patient feel accepted; empathize with the patient
understanding strategies: -allow the patient to share thoughts and feelings
-share anecdotes to create a bond
education increase the patient's knowledge of illness; minimize anxiety
education strategies: -use language the patient understands
-make sure all patient's questions are addressed
, sense of partnership healthcare professional and patient work together regarding their problem and
treatment plan
sense of partnership strategies: -avoid critical questioning
-use active listening
active listening -show interest
-pay attention
-reflection
-hear the message
-don't interrupt
-restatement
-clarification
influences on communication -prejudices/ feelings
-life experiences
-frustrations/ emotions
personal barriers -attitudes
-emotions
-labeling
-preconceptions
-prejudices
-resistance to change
physical barriers -cognitive impairment (Alzheimer's, Dementia, Stroke)
-physical challenges (Parkinson's, paralysis)
-sensory impairment (blindness, deafness)
cultural barriers -language differences
-health practices and beliefs
-religions
environmental barriers -activity level
-comfort level
-noise level
-time
Oral reporting -often done at end of shifts
-each nurse reports to oncoming staff any important patient information
-anything abnormal should be reported IMMEDIATELY
written reports -charts are legal documents; protected by law
-test results, blood work, x-rays, scans, procedures
-past and present medical history
-use correct grammar
-legible, in black ink
-never erase or use white out
2026 | Study Guide,
Practice Questions,
Answers, Rationales &
Exam Prep | Complete
Ethics Study Guide
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales
Included
,Types of verbal communication -written
-spoken/ oral
-tone of voice
-vocabulary
Types of non-verbal communication -gestures
-touch
-body language
-facial expressions
-eye contact
concise short and condensed
barrier things that prevent communication from occuring
clarify make sure the message is understood
communication model the process whereby meaning is transferred from a source to a receiver
engagement connection between healthcare professional and the patient; develops partnership
engagement strategies: -introduce yourself
-allow the patient to talk with no interruptions
understanding healthcare professionals make the patient feel accepted; empathize with the patient
understanding strategies: -allow the patient to share thoughts and feelings
-share anecdotes to create a bond
education increase the patient's knowledge of illness; minimize anxiety
education strategies: -use language the patient understands
-make sure all patient's questions are addressed
, sense of partnership healthcare professional and patient work together regarding their problem and
treatment plan
sense of partnership strategies: -avoid critical questioning
-use active listening
active listening -show interest
-pay attention
-reflection
-hear the message
-don't interrupt
-restatement
-clarification
influences on communication -prejudices/ feelings
-life experiences
-frustrations/ emotions
personal barriers -attitudes
-emotions
-labeling
-preconceptions
-prejudices
-resistance to change
physical barriers -cognitive impairment (Alzheimer's, Dementia, Stroke)
-physical challenges (Parkinson's, paralysis)
-sensory impairment (blindness, deafness)
cultural barriers -language differences
-health practices and beliefs
-religions
environmental barriers -activity level
-comfort level
-noise level
-time
Oral reporting -often done at end of shifts
-each nurse reports to oncoming staff any important patient information
-anything abnormal should be reported IMMEDIATELY
written reports -charts are legal documents; protected by law
-test results, blood work, x-rays, scans, procedures
-past and present medical history
-use correct grammar
-legible, in black ink
-never erase or use white out
