FACILITATOR GUIDE
Public Policy Implementation
From Policy Design to Frontline Delivery in Gauteng EMS
Session 2 of the EMS Public Policy Training Series
Recommended duration: ~120 minutes | Format: In-service / small-group training
Prepared for internal agency training use.
, Session Overview
This session moves participants from policy design (Session 1) into policy implementation, the point where most
EMS policies succeed or fail. Using Gauteng's own response-time data, participants will trace exactly where the
implementation chain breaks, and why.
Learning Outcomes
• Define public policy implementation and explain why policy success depends on implementation, not only
policy design.
• Identify the main role players in EMS policy implementation and explain their responsibilities.
• Analyze factors that affect implementation, including leadership, funding, staffing, fleet availability,
technology, public opinion, hospital coordination, and governance.
• Identify likely implementation barriers and propose practical mitigation actions.
Who This Session Is For
Station officers, shift supervisors, training officers, and EMS leadership. Builds directly on Session 1 (Public
Policy Process) participants should have completed that session first.
Materials Needed
• Slide deck: Session 2 Policy Implementation 2026 REDESIGNED.pptx
• Flip chart or whiteboard for group activity report-backs
• Knowledge check handout (Appendix A) one per participant
• Certificate of completion one per participant (reuse the Session 1 template, updating the session title)
Suggested Timing
Segment Time Format
Welcome, context & learning outcomes 8 min Facilitator-led
What is implementation? (Slides 2–4) 12 min Facilitator-led
Key role players & implementation models (Slides 5–6) 18 min Facilitator-led + discussion
The EMS call process & the ideal-vs-reality gap (Slides 7–9) 18 min Facilitator-led + discussion
Systems model & implementation theory (Slides 10–12) 20 min Facilitator-led
Implementation challenges (Slide 13) 10 min Facilitator-led + discussion
Themes, risks & the centred policy model (Slides 14–16) 14 min Facilitator-led
Group activity: Diagnose a role player 20 min Small groups (4-5) +
report-back
Knowledge check 10 min Individual, self-graded
Wrap-up & key takeaways 5 min Facilitator-led
Public Policy Implementation
From Policy Design to Frontline Delivery in Gauteng EMS
Session 2 of the EMS Public Policy Training Series
Recommended duration: ~120 minutes | Format: In-service / small-group training
Prepared for internal agency training use.
, Session Overview
This session moves participants from policy design (Session 1) into policy implementation, the point where most
EMS policies succeed or fail. Using Gauteng's own response-time data, participants will trace exactly where the
implementation chain breaks, and why.
Learning Outcomes
• Define public policy implementation and explain why policy success depends on implementation, not only
policy design.
• Identify the main role players in EMS policy implementation and explain their responsibilities.
• Analyze factors that affect implementation, including leadership, funding, staffing, fleet availability,
technology, public opinion, hospital coordination, and governance.
• Identify likely implementation barriers and propose practical mitigation actions.
Who This Session Is For
Station officers, shift supervisors, training officers, and EMS leadership. Builds directly on Session 1 (Public
Policy Process) participants should have completed that session first.
Materials Needed
• Slide deck: Session 2 Policy Implementation 2026 REDESIGNED.pptx
• Flip chart or whiteboard for group activity report-backs
• Knowledge check handout (Appendix A) one per participant
• Certificate of completion one per participant (reuse the Session 1 template, updating the session title)
Suggested Timing
Segment Time Format
Welcome, context & learning outcomes 8 min Facilitator-led
What is implementation? (Slides 2–4) 12 min Facilitator-led
Key role players & implementation models (Slides 5–6) 18 min Facilitator-led + discussion
The EMS call process & the ideal-vs-reality gap (Slides 7–9) 18 min Facilitator-led + discussion
Systems model & implementation theory (Slides 10–12) 20 min Facilitator-led
Implementation challenges (Slide 13) 10 min Facilitator-led + discussion
Themes, risks & the centred policy model (Slides 14–16) 14 min Facilitator-led
Group activity: Diagnose a role player 20 min Small groups (4-5) +
report-back
Knowledge check 10 min Individual, self-graded
Wrap-up & key takeaways 5 min Facilitator-led
