Topic 2: Business
Management 2026 | Study
Guide, Practice Questions,
Answers, Rationales &
Exam Review | Complete
Ethics Study Guide
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales
Included
, communication the exchange of information between people; the sending and receiving of
messages
controlling the process of evaluating performance and taking corrective action to ensure that
the set objectives are
being achieved
decision making the process of identifying the options available and then choosing a specific course
of action to
solve a specific problem
effectiveness measures the degree to which a goal has been achieved
efficiency compares the resources needed to achieve a goal (the costs) against what was
actually achieved (the benefits)
flexible being responsive to change and able to adjust to changing circumstances
interpersonal skills those skills needed to work and communicate with other people and to understand
their needs
leadership the ability to influence people to set and achieve specific goals
leading the process of influencing or motivating people to work towards the achievement of
the organisation's objectives
management the process of working with and through other people to achieve business goals in a
changing environment. Crucial to this process is the effective and efficient use of
limited resources.
Management 2026 | Study
Guide, Practice Questions,
Answers, Rationales &
Exam Review | Complete
Ethics Study Guide
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales
Included
, communication the exchange of information between people; the sending and receiving of
messages
controlling the process of evaluating performance and taking corrective action to ensure that
the set objectives are
being achieved
decision making the process of identifying the options available and then choosing a specific course
of action to
solve a specific problem
effectiveness measures the degree to which a goal has been achieved
efficiency compares the resources needed to achieve a goal (the costs) against what was
actually achieved (the benefits)
flexible being responsive to change and able to adjust to changing circumstances
interpersonal skills those skills needed to work and communicate with other people and to understand
their needs
leadership the ability to influence people to set and achieve specific goals
leading the process of influencing or motivating people to work towards the achievement of
the organisation's objectives
management the process of working with and through other people to achieve business goals in a
changing environment. Crucial to this process is the effective and efficient use of
limited resources.
