CPPA REVIEW: NAVY PAY, PERSONNEL, AND CUSTOMER SERVICE ESSENTIALS UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

CPPA REVIEW: NAVY PAY, PERSONNEL, AND CUSTOMER
SERVICE ESSENTIALS UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS

Question:
1. What is the role of the Command Pay and Personnel Administrator (CPPA)?
Answer:
The CPPA serves as the critical link between an individual sailor, their command, and the supporting pay,
personnel, and passenger transportation organizations, acting as the on-site representative of Personnel and
Pay (PERSPAY).

Question:
2. What are the four intervals in the CPPA 'to do list' that require review and verification?
Answer:
Daily, Weekly, Monthly, Annually.

Question:
3. What are the monthly tasks for a CPPA?
Answer:
Review PERSTEMPO via BOL and review CSPP tickler to submit eCRM cases for sailors entitled to
CSPP.

Question:
4. What is one annual task a CPPA must ensure is completed?
Answer:
Ensure command reviews and submits SDAP recertification.

Question:
5. What should a CPPA's physical appearance conform to?
Answer:
Navy Uniform Regulations, including hygiene.

Question:
6. What are the key attributes of telephone customer service for a CPPA?
Answer:
Be efficient, effective, empathetic, and responsive.

Question:
7. What is the purpose of the Standard Subject Identification Code (SSIC) Manual?
Answer:
It provides a reference for categorizing documents within the Navy.

Question:
8. What SSIC range covers Military Personnel?