GEB 3213 FINAL EXAM UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

GEB 3213 FINAL EXAM UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS

Question:
1. Which of the following is a complex process of encoding and decoding information, ideas, and feelings?
Answer:
Communication

Question:
2. Putting ideas into words, images, or actions takes place during which step in the communication
process?
Answer:
Encoding

Question:
3. Language that is difficult to understand or is ambiguous is indicative of what type of barrier?
Answer:
Semantic

Question:
4. Which of the following are elements of nonverbal communication and professional presence?
Answer:
Polish, confidence, and passion

Question:
5. Most students believe they are best prepared in the area of critical and analytical thinking when they
graduate from college. In which area do employers find students well prepared?
Answer:
Teamwork

Question:
6. How can you, as the communicator, increase the likelihood that your message will be accurately
understood?
Answer:
Make the message easy for the audience to understand

Question:
7. Actions, attire, grammar usage, and proofreading all affect the ________ of an employee.
Answer:
Professionalism

Question:
8. Good business communicators understand that ___________________.
Answer:
their message must be able to reach and resonate with their intended audience

,Question:
9. Which of the following workplace activities is most likely to be the one in which your communication
skills will be utilized?
Answer:
Persuading your colleagues that your idea will likely lead to increased sales

Question:
10. In the context of doing business with people from other cultures, effective communicators
_______________.
Answer:
are ready to adapt to different cultural needs.

Question:
11. To ensure the audience will interpret the message in the way the writer intended, what type of words
should be used?
Answer:
Concrete

Question:
12. ____________________ is a logical process that involves evaluating the effectiveness of a message in
relation to the needs of the audience and the purpose of the message.
Answer:
Revising

Question:
13. Business emails should ___________________.
Answer:
focus on only one topic

Question:
14. A document's format ___________________.
Answer:
can communicate professionalism to your audience

Question:
15. When using a direct organization for a message, the main idea of your message
____________________.
Answer:
should be stated before the supporting details

Question:
16. The first draft of a message focuses on _________________.
Answer:
getting your thoughts on paper

Question:
17. Simple, well-planned messages _____________________.

, Answer:
benefit from at least two drafts

Question:
18. Before you decide what it is you want to communicate, what should be considered?
Answer:
Why you are communicating

Question:
19. When analyzing the audience for a persuasive message, which of the following is one of the
recommended questions?
Answer:
What information does the audience need to know and why?

Question:
20. In the ACE process for communication, the first step is ____________________.
Answer:
analyzing

Question:
21. The direct approach is more likely to ________________________ when compared to the indirect
approach because the reader can find the main point quickly.
Answer:
be the better choice for most requests

Question:
22. When would the indirect approach be a better choice for your message?
Answer:
When your audience will likely not understand your request without context.

Question:
23. When making a claim by using online customer support, which information should you provide first?
Answer:
Your reason for writing

Question:
24. What is the advantage of writing with a "you" perspective?
Answer:
A "you" perspective motivates the audience to respond positively.

Question:
25. In addition to an expression of gratitude, what is a typical element found at the end of a routine
request?
Answer:
A call for action