MHA 702 EXAM 5 STUDY GUIDE
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. What must an interviewer know? - ANSWER ✔ -about the job that the
applicant is seeking
-must learn about each applicant's background and qualifications
2. How should the interviewer guide the interview? - ANSWER ✔ Make sure
it is focused on the job and applicant's ability to perform it, rather than
personal attributes
3. Which laws had most effect on interviewing? - ANSWER ✔ -Title VII of
Civil Rights Act (1964)
-Age Discrimination in Employment Act (ADEA) (1967)
-Americans with Disabilities Act (1992)
4. How have applications changed since the 1960s? - ANSWER ✔ approx.
2/3 of information formerly on applications has become inaccessible because
of legal constraints
5. Ideally what should be completed before authorization of posting a new job?
- ANSWER ✔ Postion description must be updated and thoroughly
reviewed
6. Who is most familiar with an unfilled position? - ANSWER ✔ the
individual who supervises that position
7. What should recruiters know? - ANSWER ✔ They are assumed to know
about the position and what will be expected from employees hired for that
position
,8. Typically when does interviewer get resume of application? - ANSWER ✔
should get it prior to interview
9. What is important to note in resumes? - ANSWER ✔ any gaps in
employment, make sure to ask about these during interview
10.Where should interviews be conducted? - ANSWER ✔ -arrange for a place
where the interviewer and applicant are comfortable and can speak without
being interrupted
11.things to consider when picking physical location of interview? - ANSWER
✔ -seating should be comfy
-individuals should face one another
-avoid expanses of surface as it can be intimidating
written warning - ANSWER ✔ Used when performance does not improve as a
result of verbal warning
12.suspension without pay - ANSWER ✔ It is the temporary release of an
employee from duty for a specific number of days without compensation.
13.discharge - ANSWER ✔ termination of employment for violation of
organizational rules after repeated counseling, warnings, referrals, and
suspensions or after initial commission of specific severe violations
14.carelessnes - ANSWER ✔ careless acts that could result in personal injury
to patients, employees, or visitors or damage to property
15.insubordination - ANSWER ✔ an employee's refusal to comply with a
reasonable and safe work instruction as required by supervisor
16.absenteeism - ANSWER ✔ frequent use of sick time that in judgement of
the department manager adversely affects the operation of the department,
regularly occurs before or after scheduled days off, weekends, holidays, or
scheduled vacations
17.tardiness - ANSWER ✔ pattern of failure to report to work at designated
starting time
, 18.misconduct - ANSWER ✔ actions detrimental to the interests of the
organization or that cause harm or disprution to any person or activity
19.how can absenses be controlled? - ANSWER ✔ -manager's conscientious
attention to absenteeism
-accurate attendance records
-closely monitor attendance
-watch for patterns of absences
20.absenteeism costs - ANSWER ✔ -money
-loss of productivity
21.when should managers speak up? - ANSWER ✔ immediatley; an effective
supervisor does not wait until disciplinary action is required
22.EAP - ANSWER ✔ provides information, assessments, advice and
referrals for employees who are experiencing personal problems that can
affect them as individuals and as producers of goods or services; usually
confidential
23.costs of an EAP - ANSWER ✔ -set nominal amount of money per emplyee
or full time equavalent (FTE) per year
-cost of an EAP for an entire year usually less than costs associated with
replacing employees
24.appropriate action for Dismissal - ANSWER ✔ -PERFORMANCE
problems
-equivalent of layoff
-no fault separation
25.appropriate action for discharge - ANSWER ✔ -conduct or behavior issues
-should be final resort following all reasonable efforts to improve performance
-equivalent to being fired
26.who is eligible for unemployment compensation? - ANSWER ✔ -those
that were DISMISSED
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. What must an interviewer know? - ANSWER ✔ -about the job that the
applicant is seeking
-must learn about each applicant's background and qualifications
2. How should the interviewer guide the interview? - ANSWER ✔ Make sure
it is focused on the job and applicant's ability to perform it, rather than
personal attributes
3. Which laws had most effect on interviewing? - ANSWER ✔ -Title VII of
Civil Rights Act (1964)
-Age Discrimination in Employment Act (ADEA) (1967)
-Americans with Disabilities Act (1992)
4. How have applications changed since the 1960s? - ANSWER ✔ approx.
2/3 of information formerly on applications has become inaccessible because
of legal constraints
5. Ideally what should be completed before authorization of posting a new job?
- ANSWER ✔ Postion description must be updated and thoroughly
reviewed
6. Who is most familiar with an unfilled position? - ANSWER ✔ the
individual who supervises that position
7. What should recruiters know? - ANSWER ✔ They are assumed to know
about the position and what will be expected from employees hired for that
position
,8. Typically when does interviewer get resume of application? - ANSWER ✔
should get it prior to interview
9. What is important to note in resumes? - ANSWER ✔ any gaps in
employment, make sure to ask about these during interview
10.Where should interviews be conducted? - ANSWER ✔ -arrange for a place
where the interviewer and applicant are comfortable and can speak without
being interrupted
11.things to consider when picking physical location of interview? - ANSWER
✔ -seating should be comfy
-individuals should face one another
-avoid expanses of surface as it can be intimidating
written warning - ANSWER ✔ Used when performance does not improve as a
result of verbal warning
12.suspension without pay - ANSWER ✔ It is the temporary release of an
employee from duty for a specific number of days without compensation.
13.discharge - ANSWER ✔ termination of employment for violation of
organizational rules after repeated counseling, warnings, referrals, and
suspensions or after initial commission of specific severe violations
14.carelessnes - ANSWER ✔ careless acts that could result in personal injury
to patients, employees, or visitors or damage to property
15.insubordination - ANSWER ✔ an employee's refusal to comply with a
reasonable and safe work instruction as required by supervisor
16.absenteeism - ANSWER ✔ frequent use of sick time that in judgement of
the department manager adversely affects the operation of the department,
regularly occurs before or after scheduled days off, weekends, holidays, or
scheduled vacations
17.tardiness - ANSWER ✔ pattern of failure to report to work at designated
starting time
, 18.misconduct - ANSWER ✔ actions detrimental to the interests of the
organization or that cause harm or disprution to any person or activity
19.how can absenses be controlled? - ANSWER ✔ -manager's conscientious
attention to absenteeism
-accurate attendance records
-closely monitor attendance
-watch for patterns of absences
20.absenteeism costs - ANSWER ✔ -money
-loss of productivity
21.when should managers speak up? - ANSWER ✔ immediatley; an effective
supervisor does not wait until disciplinary action is required
22.EAP - ANSWER ✔ provides information, assessments, advice and
referrals for employees who are experiencing personal problems that can
affect them as individuals and as producers of goods or services; usually
confidential
23.costs of an EAP - ANSWER ✔ -set nominal amount of money per emplyee
or full time equavalent (FTE) per year
-cost of an EAP for an entire year usually less than costs associated with
replacing employees
24.appropriate action for Dismissal - ANSWER ✔ -PERFORMANCE
problems
-equivalent of layoff
-no fault separation
25.appropriate action for discharge - ANSWER ✔ -conduct or behavior issues
-should be final resort following all reasonable efforts to improve performance
-equivalent to being fired
26.who is eligible for unemployment compensation? - ANSWER ✔ -those
that were DISMISSED
