MHA 702 EXAM 1 STUDY GUIDE
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. traditional HR models - ANSWER ✔ perceived within organization:
clerical model, counseling model, industrial model, control model,
consulting model
2. clerical model - ANSWER ✔ paperwork based
3. Counseling model - ANSWER ✔ supporting employee growth; reacting to
the environment not promoting it, stress training and development, advocate
for employees; **common in Healthcare
4. Industrial Model - ANSWER ✔ requires unions; HR guided by contracts;
activities and procedures are specified by contract, not much flexibility
5. Control Model - ANSWER ✔ HR part of main staff; Japanese taught
model; uncommon in America, HR has substantial power, bureaucratic
6. Consulting Model - ANSWER ✔ HR seen as "expert resources"; functions
are "consultive" **common in large orgs, doing what you ask them to do
7. Traditional HR Models are based upon -blank- - ANSWER ✔ Based on
Perception within organization, describe what they see
8. alternative HR models - ANSWER ✔ functions HR performs for org, org
goals, how HR performs and functions: alternative clerical, legal, financial,
managerial, humanistic, behavioral science
, 9. Alternative Clerical Model - ANSWER ✔ Acquire data, maintain records,
file reports
10.Legal Model - ANSWER ✔ compliance to law and regulations
11.Financial Model - ANSWER ✔ HR well-versed in finances; focused on
money, not how they treat people; *places finances over employee relations,
this is a hazard because they are always looking at money not how we treat
people
12.Team leader (B-M) - ANSWER ✔ Managers that had both good people
and task skills, could handle production well as well as the individual
involved - in upper right hand corner
13.impoverished manager (B-M) - ANSWER ✔ rate low on both scales, lousy
people skills and lousy production talents, didn't last long, move them into
some other location in the company like make them a worker bee again or
get rid of them because they aren't very effective. the thought is that you
can't help this type of manager
14.country club managers (B-M) - ANSWER ✔ high people skills, groom
employees well, subordinates well, but didn't understand the task, weren't
that good at production or logistics. have some good use, especially when
task isn't that important. good for sales force. have a lot of value, but have to
have a task that isn't too high-tech, had to be straightforward
15.authoritarian leader (B-M) - ANSWER ✔ low level assembly line, drive,
push, simple tasks. "i can replace you with someone else if you don't work
fast enough, if you'll get product out quickly enough." this person is a slave
driver, crack that whip, push people, move them along, get your work done
as fast as you can, as hard as you can, very little people skills.
16.situational theories on leadership - ANSWER ✔ followed B-M theories
because B-M didn't explain the why behind a good manager, just behaviors
that good managers possessed.
17.Hersey and Blanchard's situational theory - ANSWER ✔ looked at
effective leadership skills which generated behaviors and believed that good
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. traditional HR models - ANSWER ✔ perceived within organization:
clerical model, counseling model, industrial model, control model,
consulting model
2. clerical model - ANSWER ✔ paperwork based
3. Counseling model - ANSWER ✔ supporting employee growth; reacting to
the environment not promoting it, stress training and development, advocate
for employees; **common in Healthcare
4. Industrial Model - ANSWER ✔ requires unions; HR guided by contracts;
activities and procedures are specified by contract, not much flexibility
5. Control Model - ANSWER ✔ HR part of main staff; Japanese taught
model; uncommon in America, HR has substantial power, bureaucratic
6. Consulting Model - ANSWER ✔ HR seen as "expert resources"; functions
are "consultive" **common in large orgs, doing what you ask them to do
7. Traditional HR Models are based upon -blank- - ANSWER ✔ Based on
Perception within organization, describe what they see
8. alternative HR models - ANSWER ✔ functions HR performs for org, org
goals, how HR performs and functions: alternative clerical, legal, financial,
managerial, humanistic, behavioral science
, 9. Alternative Clerical Model - ANSWER ✔ Acquire data, maintain records,
file reports
10.Legal Model - ANSWER ✔ compliance to law and regulations
11.Financial Model - ANSWER ✔ HR well-versed in finances; focused on
money, not how they treat people; *places finances over employee relations,
this is a hazard because they are always looking at money not how we treat
people
12.Team leader (B-M) - ANSWER ✔ Managers that had both good people
and task skills, could handle production well as well as the individual
involved - in upper right hand corner
13.impoverished manager (B-M) - ANSWER ✔ rate low on both scales, lousy
people skills and lousy production talents, didn't last long, move them into
some other location in the company like make them a worker bee again or
get rid of them because they aren't very effective. the thought is that you
can't help this type of manager
14.country club managers (B-M) - ANSWER ✔ high people skills, groom
employees well, subordinates well, but didn't understand the task, weren't
that good at production or logistics. have some good use, especially when
task isn't that important. good for sales force. have a lot of value, but have to
have a task that isn't too high-tech, had to be straightforward
15.authoritarian leader (B-M) - ANSWER ✔ low level assembly line, drive,
push, simple tasks. "i can replace you with someone else if you don't work
fast enough, if you'll get product out quickly enough." this person is a slave
driver, crack that whip, push people, move them along, get your work done
as fast as you can, as hard as you can, very little people skills.
16.situational theories on leadership - ANSWER ✔ followed B-M theories
because B-M didn't explain the why behind a good manager, just behaviors
that good managers possessed.
17.Hersey and Blanchard's situational theory - ANSWER ✔ looked at
effective leadership skills which generated behaviors and believed that good
