WGU C711 INTRO TO BUSINESS OBJECTIVE ASSESSMENT
REVIEW UPDATED ACTUAL QUESTIONS AND CORRECT
ANSWERS
Question:
1. motivation
Answer:
the individual internal process that energizes, directs, and sustains behavior
Question:
2. morale
Answer:
an employee's attitude or feelings about the job, about superiors, and about the firm itself
Question:
3. scientific management
Answer:
application of scientific principles to management of workers (F.W. Taylor)
Question:
4. piece-rate system
Answer:
employees are paid a certain amount for each unit of output they produce (F.W. Taylor)
Question:
5. Human Relations Movement
Answer:
examined working conditions and the affect on employee motivation (Hawthorne)
Question:
6. need
Answer:
a personal requirement
Question:
7. Maslow's hierarchy of needs
Answer:
Physiological Safety Social Esteem Self-Actualization
Question:
8. Physiological needs
Answer:
food, water, clothing, shelter, sleep
, Question:
9. safety needs
Answer:
things we require for physical and emotional security (ex: job stability, health insurance, pension plans,
safe working conditions)
Question:
10. social needs
Answer:
human requirements for love, affection, and a sense of belonging
Question:
11. esteem needs
Answer:
respect and recognition from others; a sense of personal accomplishment and worth (self-esteem)
Question:
12. self-actualization needs
Answer:
need to grow, develop and be all that we are capable of being
Question:
13. Herzberg's Motivation-Hygiene Theory
Answer:
The idea that satisfaction and dissatisfaction are separate and distinct dimensions
Question:
14. motivation factors
Answer:
when present they increase motivation (ex: achievement, recognition, responsibility, advancement, growth,
and the work itself)
Question:
15. hygiene factors
Answer:
supervision, working conditions, interpersonal relationships, pay, job security, company policies and
administration --> reduce dissatisfaction when they are present to a certain degree
Question:
16. Theory X
Answer:
1. Ppl don't like work and avoid it
2. Managers must coerce, control, and frequently threaten employees to achieve organizational goals.
3. Ppl must be led b/c of little ambition don't seek responsibility; concerned mainly about security
(NEGATIVE OUTLOOK)
REVIEW UPDATED ACTUAL QUESTIONS AND CORRECT
ANSWERS
Question:
1. motivation
Answer:
the individual internal process that energizes, directs, and sustains behavior
Question:
2. morale
Answer:
an employee's attitude or feelings about the job, about superiors, and about the firm itself
Question:
3. scientific management
Answer:
application of scientific principles to management of workers (F.W. Taylor)
Question:
4. piece-rate system
Answer:
employees are paid a certain amount for each unit of output they produce (F.W. Taylor)
Question:
5. Human Relations Movement
Answer:
examined working conditions and the affect on employee motivation (Hawthorne)
Question:
6. need
Answer:
a personal requirement
Question:
7. Maslow's hierarchy of needs
Answer:
Physiological Safety Social Esteem Self-Actualization
Question:
8. Physiological needs
Answer:
food, water, clothing, shelter, sleep
, Question:
9. safety needs
Answer:
things we require for physical and emotional security (ex: job stability, health insurance, pension plans,
safe working conditions)
Question:
10. social needs
Answer:
human requirements for love, affection, and a sense of belonging
Question:
11. esteem needs
Answer:
respect and recognition from others; a sense of personal accomplishment and worth (self-esteem)
Question:
12. self-actualization needs
Answer:
need to grow, develop and be all that we are capable of being
Question:
13. Herzberg's Motivation-Hygiene Theory
Answer:
The idea that satisfaction and dissatisfaction are separate and distinct dimensions
Question:
14. motivation factors
Answer:
when present they increase motivation (ex: achievement, recognition, responsibility, advancement, growth,
and the work itself)
Question:
15. hygiene factors
Answer:
supervision, working conditions, interpersonal relationships, pay, job security, company policies and
administration --> reduce dissatisfaction when they are present to a certain degree
Question:
16. Theory X
Answer:
1. Ppl don't like work and avoid it
2. Managers must coerce, control, and frequently threaten employees to achieve organizational goals.
3. Ppl must be led b/c of little ambition don't seek responsibility; concerned mainly about security
(NEGATIVE OUTLOOK)
