WGU D046 INTRO TO CARE
COORDINATION UPDATED EXAM
QUESTIONS AND CORRECT ANSWERS
●● A patient is ready to go home, and the family has expressed concern
about the patient being on her own during the day. The patient is unable
to complete full activities of daily living due to a recent injury.
Is there something that the coordination team can recommend for
provision of lunch or dinner?
Answer: Recommend that the family contact the local Meals on Wheels
program, so they can ensure the patient has access to food and drink
during the day.
The patient has some activities for daily living but is not able to
complete all activities. Since the concern is around food during the day,
the coordinator identified a service that provides free or reduced delivery
of hot meals one time a day. Use of this service also provides
reassurance for the family that someone has checked on the patient that
day.
●● The care team has determined that to reverse behaviors of smoking, a
patient and family should seek ongoing support.
What recommendations would the care coordinator make?
Answer: The care coordinator recommends current community outreach
programs available and assists the patient and family in deciding which
option will meet their needs.
,The care coordinator should have a list of partners in the community
who can assist patients and families, encouraging compliance and
promoting health wellness.
●● Provide an example of the clinic-clinician patient relationship.
Answer: Examples of the clinic-clinician patient relationship include
trust between the clinician and patient, shared decision-making, and
mechanisms for mutual support of patient self-management.
●● Provide an example of the clinic-clinician-community resource
relationship.
Answer: Examples of the clinic-clinician-community resource
relationship include the level of interrelationship along Himmelman's
continuum for collaborative processes, formal mechanisms for referrals,
and effective mechanisms for feedback from community resource to
clinic.
●● Provide an example of the patient-community resource relationship.
Answer: Examples of the patient-community resource relationship
include patients' perception and trust of the community resource, formal
mechanisms for referrals, and effective communication between patient
and community resource.
●● Using health technology to gather patient-specific data in their
electronic health record, how could the care coordination team focus
care on an individual patient?
,Answer: Using the data collected provides a collection of problems and
diagnosis-related groups (DRGs) that can help the care team determine
discharge needs. Review of demographic data can provide information
after validation that the information is correct during the assessment
phase of contact with the patient and family.
The electronic health record is a tool used by the coordination team and
others to gather information on what is going on with the patient, by
providing information on both the current situation and the medical
history. It can also include advance directive information for the future.
●● Where should the documentation of the care plan be recorded?
Answer: In the care planning module of the electronic health record
The electronic health record is where all the care team members have
access to the record of the patient, and it is the official health record for
that patient.
●● A pregnant client is living in the wilds of Alaska. She is not
considered to be high risk and there is no reason for her to stay close to
town since a frontier midwife is available to travel to her home every
month.
What would the care coordinator recommend for the client?
Answer: Satellite telecommunications device
A satellite phone is recommended to ensure that if any questions arise
when the midwife is not available, the client can call for help.
, ●● Which statement describes how a healthcare coordinator improves
the quality of care delivered in the community?
Answer: Serves as a bridge between patients, families, and other health
care providers.
Care coordinators organize care provided by multiple providers that may
not have the ability or means to communicate with each other.
Coordinating care improves disease management and patient
compliance, offers resources, and removes barriers.
●● A care coordinator collaborates with health care providers to ensure
that a patient with a chronic health problem receives appropriate care,
avoids hospitalization, and attends follow-up visits as scheduled.
For which reason should the healthcare coordinator use health
information technology (HIT) to improve a patient's care?
Answer: It improves communication between clinicians and inpatient
and outpatient healthcare settings.
HIT improves communication between multiple clinicians and clinical
sites by improving access to the patient's medical and medication
history, plan of care, referral history, and support services.
●● A care coordinator is scheduled to meet with adolescents and adult
patients in a community clinic.
Which action could a healthcare coordinator take to demonstrates how
care coordination improves in disease management?
Answer: Meet with the school nurse to review the action plans for
students with asthma.
COORDINATION UPDATED EXAM
QUESTIONS AND CORRECT ANSWERS
●● A patient is ready to go home, and the family has expressed concern
about the patient being on her own during the day. The patient is unable
to complete full activities of daily living due to a recent injury.
Is there something that the coordination team can recommend for
provision of lunch or dinner?
Answer: Recommend that the family contact the local Meals on Wheels
program, so they can ensure the patient has access to food and drink
during the day.
The patient has some activities for daily living but is not able to
complete all activities. Since the concern is around food during the day,
the coordinator identified a service that provides free or reduced delivery
of hot meals one time a day. Use of this service also provides
reassurance for the family that someone has checked on the patient that
day.
●● The care team has determined that to reverse behaviors of smoking, a
patient and family should seek ongoing support.
What recommendations would the care coordinator make?
Answer: The care coordinator recommends current community outreach
programs available and assists the patient and family in deciding which
option will meet their needs.
,The care coordinator should have a list of partners in the community
who can assist patients and families, encouraging compliance and
promoting health wellness.
●● Provide an example of the clinic-clinician patient relationship.
Answer: Examples of the clinic-clinician patient relationship include
trust between the clinician and patient, shared decision-making, and
mechanisms for mutual support of patient self-management.
●● Provide an example of the clinic-clinician-community resource
relationship.
Answer: Examples of the clinic-clinician-community resource
relationship include the level of interrelationship along Himmelman's
continuum for collaborative processes, formal mechanisms for referrals,
and effective mechanisms for feedback from community resource to
clinic.
●● Provide an example of the patient-community resource relationship.
Answer: Examples of the patient-community resource relationship
include patients' perception and trust of the community resource, formal
mechanisms for referrals, and effective communication between patient
and community resource.
●● Using health technology to gather patient-specific data in their
electronic health record, how could the care coordination team focus
care on an individual patient?
,Answer: Using the data collected provides a collection of problems and
diagnosis-related groups (DRGs) that can help the care team determine
discharge needs. Review of demographic data can provide information
after validation that the information is correct during the assessment
phase of contact with the patient and family.
The electronic health record is a tool used by the coordination team and
others to gather information on what is going on with the patient, by
providing information on both the current situation and the medical
history. It can also include advance directive information for the future.
●● Where should the documentation of the care plan be recorded?
Answer: In the care planning module of the electronic health record
The electronic health record is where all the care team members have
access to the record of the patient, and it is the official health record for
that patient.
●● A pregnant client is living in the wilds of Alaska. She is not
considered to be high risk and there is no reason for her to stay close to
town since a frontier midwife is available to travel to her home every
month.
What would the care coordinator recommend for the client?
Answer: Satellite telecommunications device
A satellite phone is recommended to ensure that if any questions arise
when the midwife is not available, the client can call for help.
, ●● Which statement describes how a healthcare coordinator improves
the quality of care delivered in the community?
Answer: Serves as a bridge between patients, families, and other health
care providers.
Care coordinators organize care provided by multiple providers that may
not have the ability or means to communicate with each other.
Coordinating care improves disease management and patient
compliance, offers resources, and removes barriers.
●● A care coordinator collaborates with health care providers to ensure
that a patient with a chronic health problem receives appropriate care,
avoids hospitalization, and attends follow-up visits as scheduled.
For which reason should the healthcare coordinator use health
information technology (HIT) to improve a patient's care?
Answer: It improves communication between clinicians and inpatient
and outpatient healthcare settings.
HIT improves communication between multiple clinicians and clinical
sites by improving access to the patient's medical and medication
history, plan of care, referral history, and support services.
●● A care coordinator is scheduled to meet with adolescents and adult
patients in a community clinic.
Which action could a healthcare coordinator take to demonstrates how
care coordination improves in disease management?
Answer: Meet with the school nurse to review the action plans for
students with asthma.
