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Conflict Management Midterm Exam Comprehensive Questions and Answers

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Conflict Management Midterm Exam Comprehensive Questions and Answers

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Conflict Management - Midterm Exam comprehensive Questions
and Answers with 100% Correct Answers | Latest Version

Question 1.
intrapersonal conflict
Correct Answer: internal conflict

Question 2.
interpersonal conflict
Correct Answer: perceived incompatible goals/choices; between two or more people;
*everyone in a conflict believes they're the one with the least amount of power*

Question 3.
transactional model of communication
Correct Answer: SENDERS/RECEIVERS send MESSAGES (based on their FIELD OF
EXPERIENCE) via a CHANNEL and provide FEEDBACK while trying to block out
NOISE (physical, psychological, and physiological) - all of this happens within a
CONTEXT

Question 4.
intrapersonal theory of conflict
Correct Answer: conflict starts in you (psychodynamic)

Question 5.
relational theory of conflict
Correct Answer: happens when interaction occurs; everything is connected through
systems; social exchange theory (you get back what you put in)

Question 6.
alternative dispute resolution
Correct Answer: mediation, arbitration, and facilitation

Question 7.
S-TLC system
Correct Answer: stop - take time to prepare response think - analyze situation, try
another view, assess emotions listen - show empathy, ask for clarification, get the
right information communicate - avoid defensiveness (!!!!!), describe your own
feelings, describe problematic behavior

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