HUBSPOT PARTNER CERTIFICATION EXAM LATEST 2026
UPDATED QUESTIONS AND VERIFIED (2026/2027) GRADE:
A+|STATUS: GUARANTEED PASS
What are the best practices for renewing accounts?Connect with your HubSpot contact (cc will
help you go through HubSpot renewal options, ensure that the client follows the proper
cancellation process, assist with presentation and findings for your renewal conversation)
Always be talking about next steps with your client
Be up-front with your clients and ask the tough questions (I know that our renewal date isn't for
2 months, but at this point in time ,how likely are you to renew our services? What would you
need to see over the next 2 months in order to continue this partnership?)
Don't wait until the very end of the contract to confirm the renewal (Have this discussion at
least 12 weeks before the renewal date)
What are three strategies for expanding your retainers?Implement additional functionality that
already exists within the product Example: add on a service to manage social media
Increase functionality through selling more products and add-ons Example: Upgrade to HubSpot
professional for the workflows tool to help your client nurture leads OR Upgrade to HubSpot
Enterprise for A/B testing landing pages, emails and calls-to-action
Parking lot ongoing ideas (ideas that are outside the scope of existing agreement but may be
ideas for how to expand retainers)
How can you sell additional services?Build rapport-listen, take interest and find a nugget of
information that connects you
Demonstrate your value-(
Identify when its time for additional services
Effectively position and present services
1|Page
,Overcome objections
How can you demonstrate your value to your client?reiterate that your job is to ensure your
client's success, use active listening to demonstrate knowledge in your response, have a two
way conversation with your client
Soundbites to demonstrate value by anchoring yourself to receive and give feedback routinely.
"to recap, it's my understanding you want to....is that correct? Did I leave anything out?"
"If at any point I am taking you down a road that does not align with what you need, please tell
me. Are you comfortable doing that?"
"Are you open to me providing feedback on your strategy? If so, what areas?"
How do you identify when it's time for additional services?little to no homework assigned to the
client has been done
client focuses on items outside your present scope of work
upcoming product launches and campaigns
Soundbites to gauge client independence"we discussed x, y and z on our call today. Do you feel
you are in a position to execute upon this additional funcitonality with the resources tha tour
team ad HubSpot offers from their academy?"
2|Page
,"Do you think you could use additional guidance to assist you with the implementation of new
services?"
Soundbites to transitioning to solutions"My job is to ensure you are in a position to be
successful. I want to make sure you are aware of the resources available to you to accelerate
that success."
"I want to outline all the option you have available to you, so that you can take the time to
digest which solution best fits your needs."
Soundbites to gauge interest"Do any of the resources presented today offer a solution to the
roadblocks we discussed? If so, what? If not, what is not aligning?"
"It is important to know what resources you have available. If what I presented today is not
what you need at this time, at least you know it's available should you want to leverage our
services."
How can you overcome the objection, "I don't have budget."?"What do you have budgeted?"
"What are your budget priorities?"
"What do you have to see to make this service a more prioritized budget item?"
"What type of ROI would I have to show you?"
"What factors, other than budget, do we need to discuss?"
3|Page
, Maybe and not now objectionMaybe is rooted in curiosity. You want to steer the conversation
to understand what makes them curious about a service
Ask, you said maybe, what interests you about this service
Not now shows no urgency
Create urgency by asking Why is now not a good time?
ROI ObjectionsWhat type of ROI would I have to show you
What roadblocks are preventing you from seeing the ROI
How should you handle discounting services?Dive deeper to understand why they are
requesting a discount.
"We cannot discount services because they have a fixed cost associated with delivering them
Help me make a business case for you so that I can advocate internally on your behalf"
Next steps for renewal and retainer expansionDocument what appeals to you about the retainer
expansion playbook and what your processes will be when your client is ready to expand the
retainer
If applicable, start expanding your services with existing clients
Review the HubSpot Project for Enterprise Pilot Campaign and complete the project steps
Don't forget-block off time on your calendar
4|Page
UPDATED QUESTIONS AND VERIFIED (2026/2027) GRADE:
A+|STATUS: GUARANTEED PASS
What are the best practices for renewing accounts?Connect with your HubSpot contact (cc will
help you go through HubSpot renewal options, ensure that the client follows the proper
cancellation process, assist with presentation and findings for your renewal conversation)
Always be talking about next steps with your client
Be up-front with your clients and ask the tough questions (I know that our renewal date isn't for
2 months, but at this point in time ,how likely are you to renew our services? What would you
need to see over the next 2 months in order to continue this partnership?)
Don't wait until the very end of the contract to confirm the renewal (Have this discussion at
least 12 weeks before the renewal date)
What are three strategies for expanding your retainers?Implement additional functionality that
already exists within the product Example: add on a service to manage social media
Increase functionality through selling more products and add-ons Example: Upgrade to HubSpot
professional for the workflows tool to help your client nurture leads OR Upgrade to HubSpot
Enterprise for A/B testing landing pages, emails and calls-to-action
Parking lot ongoing ideas (ideas that are outside the scope of existing agreement but may be
ideas for how to expand retainers)
How can you sell additional services?Build rapport-listen, take interest and find a nugget of
information that connects you
Demonstrate your value-(
Identify when its time for additional services
Effectively position and present services
1|Page
,Overcome objections
How can you demonstrate your value to your client?reiterate that your job is to ensure your
client's success, use active listening to demonstrate knowledge in your response, have a two
way conversation with your client
Soundbites to demonstrate value by anchoring yourself to receive and give feedback routinely.
"to recap, it's my understanding you want to....is that correct? Did I leave anything out?"
"If at any point I am taking you down a road that does not align with what you need, please tell
me. Are you comfortable doing that?"
"Are you open to me providing feedback on your strategy? If so, what areas?"
How do you identify when it's time for additional services?little to no homework assigned to the
client has been done
client focuses on items outside your present scope of work
upcoming product launches and campaigns
Soundbites to gauge client independence"we discussed x, y and z on our call today. Do you feel
you are in a position to execute upon this additional funcitonality with the resources tha tour
team ad HubSpot offers from their academy?"
2|Page
,"Do you think you could use additional guidance to assist you with the implementation of new
services?"
Soundbites to transitioning to solutions"My job is to ensure you are in a position to be
successful. I want to make sure you are aware of the resources available to you to accelerate
that success."
"I want to outline all the option you have available to you, so that you can take the time to
digest which solution best fits your needs."
Soundbites to gauge interest"Do any of the resources presented today offer a solution to the
roadblocks we discussed? If so, what? If not, what is not aligning?"
"It is important to know what resources you have available. If what I presented today is not
what you need at this time, at least you know it's available should you want to leverage our
services."
How can you overcome the objection, "I don't have budget."?"What do you have budgeted?"
"What are your budget priorities?"
"What do you have to see to make this service a more prioritized budget item?"
"What type of ROI would I have to show you?"
"What factors, other than budget, do we need to discuss?"
3|Page
, Maybe and not now objectionMaybe is rooted in curiosity. You want to steer the conversation
to understand what makes them curious about a service
Ask, you said maybe, what interests you about this service
Not now shows no urgency
Create urgency by asking Why is now not a good time?
ROI ObjectionsWhat type of ROI would I have to show you
What roadblocks are preventing you from seeing the ROI
How should you handle discounting services?Dive deeper to understand why they are
requesting a discount.
"We cannot discount services because they have a fixed cost associated with delivering them
Help me make a business case for you so that I can advocate internally on your behalf"
Next steps for renewal and retainer expansionDocument what appeals to you about the retainer
expansion playbook and what your processes will be when your client is ready to expand the
retainer
If applicable, start expanding your services with existing clients
Review the HubSpot Project for Enterprise Pilot Campaign and complete the project steps
Don't forget-block off time on your calendar
4|Page
