Salesforce Adim Certification Exam Questions
and Answers
1 of 33
Definition
Two workflow rules with one email alert each
-Each workflow rule applies to a single object. Opportunity and/or
case would need a separate workflow for each object.
Give this one a try later!
Ursa Major Solar wants to create a workflow rule to send an email alert to members
of its board of directors, none of whom use Salesforce.
How many of the board members can be added to a single email alert?
Ursa Major Solar has a team of account managers that requested email alerts
anytime an opportunity or case is created on accounts that they own.
What is the minimum number of workflows needed to accomplish this task?
, Ursa Major Solar wants to assign a task automatically to account managers when a
customer's agreement is about to expire.
How should an administrator configure this functionality?
A sales manager at Ursa Major Solar wants a team of sales reps to know how many
open opportunities they have at any given time.
How should an administrator configure a report for each sales rep to see their own
open opportunities?
Don't know?
2 of 33
Definition
Make sure the new report type is deployed - Users are not able to
access a custom report type if it hasn't been deployed.
Give this one a try later!
Matrix Report
Ursa Major Solar created an action that sends a follow-up email to the customer two
days after a case is closed. The administrator wants to verify that the process
functions correctly.
Which queue should the administrator view to monitor pending actions?
, Ursa Major Solar has created an automated approval process to quickly
communicate and improve their customer service.
What are two final approval actions in an approval process?
What should the system administrator do when users are unable to find a
custom report type?
Don't know?
3 of 33
Term
Activate an Approval Process
Give this one a try later!
Before you delete an approval process, make sure it's inactive. Delete pending
approval requests that are associated with it, and remove them from the recycle bin.
Quick actions can be object-specific or global actions. Only Create, Update, and
Log a Call actions are supported. You can also actions in a process, and can only
set values for fields that are part of the action's layout.
An approval process must have at least one step before you can activate it.
After an approval process is activated, you can't add, delete, or change the
order of the steps, or change its reject or skip behavior, even if the process is
inactive.
and Answers
1 of 33
Definition
Two workflow rules with one email alert each
-Each workflow rule applies to a single object. Opportunity and/or
case would need a separate workflow for each object.
Give this one a try later!
Ursa Major Solar wants to create a workflow rule to send an email alert to members
of its board of directors, none of whom use Salesforce.
How many of the board members can be added to a single email alert?
Ursa Major Solar has a team of account managers that requested email alerts
anytime an opportunity or case is created on accounts that they own.
What is the minimum number of workflows needed to accomplish this task?
, Ursa Major Solar wants to assign a task automatically to account managers when a
customer's agreement is about to expire.
How should an administrator configure this functionality?
A sales manager at Ursa Major Solar wants a team of sales reps to know how many
open opportunities they have at any given time.
How should an administrator configure a report for each sales rep to see their own
open opportunities?
Don't know?
2 of 33
Definition
Make sure the new report type is deployed - Users are not able to
access a custom report type if it hasn't been deployed.
Give this one a try later!
Matrix Report
Ursa Major Solar created an action that sends a follow-up email to the customer two
days after a case is closed. The administrator wants to verify that the process
functions correctly.
Which queue should the administrator view to monitor pending actions?
, Ursa Major Solar has created an automated approval process to quickly
communicate and improve their customer service.
What are two final approval actions in an approval process?
What should the system administrator do when users are unable to find a
custom report type?
Don't know?
3 of 33
Term
Activate an Approval Process
Give this one a try later!
Before you delete an approval process, make sure it's inactive. Delete pending
approval requests that are associated with it, and remove them from the recycle bin.
Quick actions can be object-specific or global actions. Only Create, Update, and
Log a Call actions are supported. You can also actions in a process, and can only
set values for fields that are part of the action's layout.
An approval process must have at least one step before you can activate it.
After an approval process is activated, you can't add, delete, or change the
order of the steps, or change its reject or skip behavior, even if the process is
inactive.
