MGT 420 QUIZ 1 COMPLETE STUDY
GUIDE WITH PRACTICE QUESTIONS,
ANSWERS AND COMPREHENSIVE
MANAGEMENT QUIZ REVIEW
Updated 2026 Questions and Answers | 100% Verified
Exam Prep
, The Management Process Planning: create a detailed action plan aimed at some organizational goal.
Organizing: determine how to distribute resources and organize employees according to
the plan.
Leading: connecting with employees on an interpersonal level.
Controlling: monitoring the organizational progress toward goal fulfillment.
Mintzberg's Managerial Roles interpersonal: how the manager interacts with other people
Informational: how a manager exchanges and processes information
Decisional: how a manager uses information in decision making
Technical Skills Ability to perform perform specialized tasks
Human skills the ability to work with, understand, and motivate other people, both individually and in
groups
Conceptual skills The ability to think critically and analytically
emotional intelligence Ability to understand and manage emotions both personally and in relationship with
others.
- self-awareness
- empathy
- self-regulation
- social skills
- motivation
workforce diversity describes differences among workers in gender, race, age, ethnicity, religion, sexual
orientation, and able-bodiedness
Prejudice The display of negative irrational attitudes toward women and minorities.
Glass Ceiling An invisible barrier limiting career advancements among women and minorities.
Intellectual Capital The collective brainpower or shared knowledge of an organizations workplace.
- intellectual capital = competency x commitment
Knowledge Worker Minds and intellect are key assets to employers
GUIDE WITH PRACTICE QUESTIONS,
ANSWERS AND COMPREHENSIVE
MANAGEMENT QUIZ REVIEW
Updated 2026 Questions and Answers | 100% Verified
Exam Prep
, The Management Process Planning: create a detailed action plan aimed at some organizational goal.
Organizing: determine how to distribute resources and organize employees according to
the plan.
Leading: connecting with employees on an interpersonal level.
Controlling: monitoring the organizational progress toward goal fulfillment.
Mintzberg's Managerial Roles interpersonal: how the manager interacts with other people
Informational: how a manager exchanges and processes information
Decisional: how a manager uses information in decision making
Technical Skills Ability to perform perform specialized tasks
Human skills the ability to work with, understand, and motivate other people, both individually and in
groups
Conceptual skills The ability to think critically and analytically
emotional intelligence Ability to understand and manage emotions both personally and in relationship with
others.
- self-awareness
- empathy
- self-regulation
- social skills
- motivation
workforce diversity describes differences among workers in gender, race, age, ethnicity, religion, sexual
orientation, and able-bodiedness
Prejudice The display of negative irrational attitudes toward women and minorities.
Glass Ceiling An invisible barrier limiting career advancements among women and minorities.
Intellectual Capital The collective brainpower or shared knowledge of an organizations workplace.
- intellectual capital = competency x commitment
Knowledge Worker Minds and intellect are key assets to employers
