MGT 420 MIDTERM GCU COMPLETE
STUDY GUIDE WITH PRACTICE
QUESTIONS, ANSWERS AND
COMPREHENSIVE EXAM REVIEW
Updated 2026 Questions and Answers | 100% Verified
Exam Prep
,intellectual capital the collective brainpower or shared knowledge of a workforce
knowledge workers individuals valued for their ability to interpret and analyze information
Tech IQ the ability to use technology and to stay updated as technology continues to evolve
Globalization the worldwide interdependence of resource flows, product markets, and business
competition that characterize our economy
job migration occurs when global outsourcing shifts jobs from one country to another
Ethics a code of moral of conduct for what is "good" and "right" as opposed to what is "bad" or
"wrong"
Ethical Expectations A practical guide to fostering ethical behavior in modern business
Corporate Governance The role of a corporation's executive staff and board of directors in ensuring that the
firm's activities meet the goals of the firm's stakeholders
Workforce Diversity the ways in which people in an organization are different from and similar to one another
Prejudice an unjustifiable (and usually negative) attitude toward a group and its members; generally
involves stereotyped beliefs, negative feelings, and a predisposition to discriminatory
action
Diversity the state of being diverse; variety.
Glass Ceiling Effect an invisible barrier limiting career advancement of minorities
Shamrock Organization Organizations that consist of 3 types of workers: permanent full time workers, temporary
part-time workers, freelance or contract workers
free-agent economy people change jobs more often, and many work on independent contracts or "gigs" with
a shifting mix of employers
, Organizations as open systems An organization that is constantly exchanging feedback with its environment. resource
input-> transformation process -> output
Value Creation Performing activities that increase the value of goods or services to consumers
Performance effectiveness an output measure of task or goal accomplishment
Performance efficiency an input measure of resource cost associated with goal accomplishment
Levels of Management board of directors -> top managers -> middle managers -> team leaders
Accountability The requirement of one person to answer to a higher authority for performance in their
area of responsibility
Quality of Work Life (QWL) the overall quality of human experiences in the workplace
upside-down pyramid A new organizational model that features workers at the top and the CEO at the bottom
4 Functions of Management planning, organizing, leading, controlling
Mintzberg's Managerial Roles "figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur,
disturbance handler, resource allocator, and negotiator"
Katz's Essential Managerial Skills identifies three critical skill sets for successful leaders: technical skills, interpersonal (or
human) skills, and conceptual skills.
Classical Management Approaches scientific management, administrative principles, bureaucratic organization
Scientific Management Develop a "science" that includes rules of motion, standardized work implements, and
proper working conditions for ever job. Carefully select workers with the right abilities for
the job. Carefully train workers to do the job. (Fredrick Taylor)
Administrative Principles A subfield of the classical perspective that focuses on the total organization rather than
the individual worker and delineates the management functions of planning, organizing,
commanding, coordinating, and controlling.
Bureaucratic Organization based on principles of logic, order, and legitimate authority
STUDY GUIDE WITH PRACTICE
QUESTIONS, ANSWERS AND
COMPREHENSIVE EXAM REVIEW
Updated 2026 Questions and Answers | 100% Verified
Exam Prep
,intellectual capital the collective brainpower or shared knowledge of a workforce
knowledge workers individuals valued for their ability to interpret and analyze information
Tech IQ the ability to use technology and to stay updated as technology continues to evolve
Globalization the worldwide interdependence of resource flows, product markets, and business
competition that characterize our economy
job migration occurs when global outsourcing shifts jobs from one country to another
Ethics a code of moral of conduct for what is "good" and "right" as opposed to what is "bad" or
"wrong"
Ethical Expectations A practical guide to fostering ethical behavior in modern business
Corporate Governance The role of a corporation's executive staff and board of directors in ensuring that the
firm's activities meet the goals of the firm's stakeholders
Workforce Diversity the ways in which people in an organization are different from and similar to one another
Prejudice an unjustifiable (and usually negative) attitude toward a group and its members; generally
involves stereotyped beliefs, negative feelings, and a predisposition to discriminatory
action
Diversity the state of being diverse; variety.
Glass Ceiling Effect an invisible barrier limiting career advancement of minorities
Shamrock Organization Organizations that consist of 3 types of workers: permanent full time workers, temporary
part-time workers, freelance or contract workers
free-agent economy people change jobs more often, and many work on independent contracts or "gigs" with
a shifting mix of employers
, Organizations as open systems An organization that is constantly exchanging feedback with its environment. resource
input-> transformation process -> output
Value Creation Performing activities that increase the value of goods or services to consumers
Performance effectiveness an output measure of task or goal accomplishment
Performance efficiency an input measure of resource cost associated with goal accomplishment
Levels of Management board of directors -> top managers -> middle managers -> team leaders
Accountability The requirement of one person to answer to a higher authority for performance in their
area of responsibility
Quality of Work Life (QWL) the overall quality of human experiences in the workplace
upside-down pyramid A new organizational model that features workers at the top and the CEO at the bottom
4 Functions of Management planning, organizing, leading, controlling
Mintzberg's Managerial Roles "figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur,
disturbance handler, resource allocator, and negotiator"
Katz's Essential Managerial Skills identifies three critical skill sets for successful leaders: technical skills, interpersonal (or
human) skills, and conceptual skills.
Classical Management Approaches scientific management, administrative principles, bureaucratic organization
Scientific Management Develop a "science" that includes rules of motion, standardized work implements, and
proper working conditions for ever job. Carefully select workers with the right abilities for
the job. Carefully train workers to do the job. (Fredrick Taylor)
Administrative Principles A subfield of the classical perspective that focuses on the total organization rather than
the individual worker and delineates the management functions of planning, organizing,
commanding, coordinating, and controlling.
Bureaucratic Organization based on principles of logic, order, and legitimate authority
