WGU C215 OPERATIONS MANAGEMENT EXAM
COMPREHENSIVE TEST PAPER QUESTIONS
AND SOLUTIONS
◉ The shortest distance between two locations using north-south
and east-west movements.
Answer: Rectilinear Distance
◉ Table that gives the number of trips or units of product moved
between any pair of departments.
Answer: From-To Matrix
◉ Schematic showing the placement of resources in a facility.
Answer: Block Plan
◉ The average of the observation times for each of the work
elements.
Answer: Mean Observed Times
◉ The mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
Answer: Normal Time
,◉ The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing
time for personal fatigue and unavoidable delays.
Answer: Standard Time
◉ A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based
on a "pull" system rather than a "push" system. The three elements
are just-in-time manufacturing, total quality management, and
respect for people.
Answer: Just-in-Time (JIT)
◉ A card that specifies the exact quantity of product that needs to be
produced.
Answer: Kanban card
◉ Supplies materials or services directly to the processing facility.
These are the suppliers that put products in specific containers or
packages.
Internal Functions companies
Answer: Tier One Suppliers
,◉ Directly supplies materials or services to a tier-one supplier in the
supply chain.
Suppliers of the specialty materials for the tier one suppliers to be
able to produce the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Answer: Tier Two Suppliers
◉ Directly supplies materials or services to a tier two supplier in the
supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Answer: Tier Three Suppliers
◉ Determines the labor and machine resources needed to fill the
open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Answer: Capacity Requirements Planning (CRP)
, ◉ Large software programs used for planning and coordinating all
resources throughout the entire enterprise.
Answer: Enterprise Resource Planning (ERP)
◉ Includes the budgeted levels of finished products, inventory,
backlogs, workforce size, and aggregate production rate needed to
support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or
revision of the strategic business plan.
Answer: Aggregate Plans - IN A BROAD SENSE
◉ Businesses used to outsource elements of the company's
distribution and fulfillment services. They typically specialize in
integrated operation, warehousing and transportation services
which can be scaled and customized to customers' needs based on
market conditions, such as the demands and delivery service
requirements for their products and materials.
Answer: Third-Party Logistics (3PL)
◉ the world's leading supply chain framework, linking business
processes, performance metrics, practices and people skills into a
unified structure. The goals are to increase the speed of system
COMPREHENSIVE TEST PAPER QUESTIONS
AND SOLUTIONS
◉ The shortest distance between two locations using north-south
and east-west movements.
Answer: Rectilinear Distance
◉ Table that gives the number of trips or units of product moved
between any pair of departments.
Answer: From-To Matrix
◉ Schematic showing the placement of resources in a facility.
Answer: Block Plan
◉ The average of the observation times for each of the work
elements.
Answer: Mean Observed Times
◉ The mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
Answer: Normal Time
,◉ The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing
time for personal fatigue and unavoidable delays.
Answer: Standard Time
◉ A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based
on a "pull" system rather than a "push" system. The three elements
are just-in-time manufacturing, total quality management, and
respect for people.
Answer: Just-in-Time (JIT)
◉ A card that specifies the exact quantity of product that needs to be
produced.
Answer: Kanban card
◉ Supplies materials or services directly to the processing facility.
These are the suppliers that put products in specific containers or
packages.
Internal Functions companies
Answer: Tier One Suppliers
,◉ Directly supplies materials or services to a tier-one supplier in the
supply chain.
Suppliers of the specialty materials for the tier one suppliers to be
able to produce the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Answer: Tier Two Suppliers
◉ Directly supplies materials or services to a tier two supplier in the
supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Answer: Tier Three Suppliers
◉ Determines the labor and machine resources needed to fill the
open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Answer: Capacity Requirements Planning (CRP)
, ◉ Large software programs used for planning and coordinating all
resources throughout the entire enterprise.
Answer: Enterprise Resource Planning (ERP)
◉ Includes the budgeted levels of finished products, inventory,
backlogs, workforce size, and aggregate production rate needed to
support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or
revision of the strategic business plan.
Answer: Aggregate Plans - IN A BROAD SENSE
◉ Businesses used to outsource elements of the company's
distribution and fulfillment services. They typically specialize in
integrated operation, warehousing and transportation services
which can be scaled and customized to customers' needs based on
market conditions, such as the demands and delivery service
requirements for their products and materials.
Answer: Third-Party Logistics (3PL)
◉ the world's leading supply chain framework, linking business
processes, performance metrics, practices and people skills into a
unified structure. The goals are to increase the speed of system
