WGU C215 OPERATIONS MANAGEMENT EXAM
ACTUAL QUESTIONS AND CORRECT
ANSWERS
◉ A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between
the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Answer: Six Sigma
◉ The theoretical maximum output of a system in a given period
under ideal conditions.
Answer: Design Capacity
◉ proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Answer: Location Analysis
◉ A type of process used to produce a large volume of a
standardized product.
,■ Limited customization and high volume
Answer: Line Processes
◉ A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Answer: Batch Processes
◉ A type of process used to make a one-at-a-time product exactly to
customer specifications.
■ Most custom and lowest volume
Answer: Project Processes
◉ A type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Answer: Continuous Processes
◉ Longest task in the process.
,Answer: Bottleneck
◉ A type of automated system that combines the flexibility of
intermittent operations with the efficiency of continuous operations.
Answer: Flexible Manufacturing System (FMS)
◉ A technique for monitoring the flow of jobs between work
centers.
Answer: Output/Input Control
◉ The net increase created during the transformation of inputs into
final outputs.
Answer: Value-Added
◉ Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Answer: Hybrid Layouts
, ◉ Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Answer: Relationship Chart (REL)
◉ The shortest distance between two locations using north-south
and east-west movements.
Answer: Rectilinear Distance
◉ Table that gives the number of trips or units of product moved
between any pair of departments.
Answer: From-To Matrix
◉ Schematic showing the placement of resources in a facility.
Answer: Block Plan
◉ The average of the observation times for each of the work
elements.
Answer: Mean Observed Times
◉ The mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
Answer: Normal Time
ACTUAL QUESTIONS AND CORRECT
ANSWERS
◉ A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between
the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Answer: Six Sigma
◉ The theoretical maximum output of a system in a given period
under ideal conditions.
Answer: Design Capacity
◉ proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Answer: Location Analysis
◉ A type of process used to produce a large volume of a
standardized product.
,■ Limited customization and high volume
Answer: Line Processes
◉ A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Answer: Batch Processes
◉ A type of process used to make a one-at-a-time product exactly to
customer specifications.
■ Most custom and lowest volume
Answer: Project Processes
◉ A type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Answer: Continuous Processes
◉ Longest task in the process.
,Answer: Bottleneck
◉ A type of automated system that combines the flexibility of
intermittent operations with the efficiency of continuous operations.
Answer: Flexible Manufacturing System (FMS)
◉ A technique for monitoring the flow of jobs between work
centers.
Answer: Output/Input Control
◉ The net increase created during the transformation of inputs into
final outputs.
Answer: Value-Added
◉ Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Answer: Hybrid Layouts
, ◉ Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Answer: Relationship Chart (REL)
◉ The shortest distance between two locations using north-south
and east-west movements.
Answer: Rectilinear Distance
◉ Table that gives the number of trips or units of product moved
between any pair of departments.
Answer: From-To Matrix
◉ Schematic showing the placement of resources in a facility.
Answer: Block Plan
◉ The average of the observation times for each of the work
elements.
Answer: Mean Observed Times
◉ The mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
Answer: Normal Time
