Glynco FLETC/FLETC BOP EXAM – Questions With
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Terms in this set (81)
Glynco FLETC/FLETC BOP EXAM Glynco FLETC/FLETC BOP EXAM
Glynco FLETC/FLETC BOP EXAM Glynco FLETC/FLETC BOP EXAM
Your overall body language makes a Sit or lean forward,
big difference and encouraging Keep still,
someone to talk to you what are some Be aware of the look on your face
key things to remember?
What are the four main points to Maintain eye contact,
remember about communicating Attentive posture positioning and body language
attention while you listen? Follow the speaker verbally
You silence effectively
, What to techniques is involved in Paraphrasing and reflecting
responding
When does paraphrasing occur? During the convo
What responsibilities do a correctional Intervene, take responsibility for resolving the
workers have to keep conflicts from situation,
escalating? Get both sides of the story
When does summarizing occur? At the end of the conversation
What is paraphrasing? Rephrasing the message in your own words
What is reflecting? Deals with emotions
What is probing? Way to go about getting information from someone
What are the do's in probing? Identify an area that needs to be explored further
Use open ended questions and statements to probe
for additional information
What is summarizing? A brief statement highlighting the main points of
discussion in feeding them back to the other party for
clarification
What are the steps on how to obtain Explore options
closure? Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? How a person typically ask and interacts with others
Complete Solutions
Add to calendar
Play your way to mastery with fun games
Match Blocks Charms NEW
Terms in this set (81)
Glynco FLETC/FLETC BOP EXAM Glynco FLETC/FLETC BOP EXAM
Glynco FLETC/FLETC BOP EXAM Glynco FLETC/FLETC BOP EXAM
Your overall body language makes a Sit or lean forward,
big difference and encouraging Keep still,
someone to talk to you what are some Be aware of the look on your face
key things to remember?
What are the four main points to Maintain eye contact,
remember about communicating Attentive posture positioning and body language
attention while you listen? Follow the speaker verbally
You silence effectively
, What to techniques is involved in Paraphrasing and reflecting
responding
When does paraphrasing occur? During the convo
What responsibilities do a correctional Intervene, take responsibility for resolving the
workers have to keep conflicts from situation,
escalating? Get both sides of the story
When does summarizing occur? At the end of the conversation
What is paraphrasing? Rephrasing the message in your own words
What is reflecting? Deals with emotions
What is probing? Way to go about getting information from someone
What are the do's in probing? Identify an area that needs to be explored further
Use open ended questions and statements to probe
for additional information
What is summarizing? A brief statement highlighting the main points of
discussion in feeding them back to the other party for
clarification
What are the steps on how to obtain Explore options
closure? Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
What are behavioral patterns? How a person typically ask and interacts with others
