QUALITY DRIVEN MANAGEMENT
(QDM) EXPERT CERTIFICATION
PRACTICE TEST: COMPLETE 200-
QUESTION BANK WITH VERIFIED
ANSWERS || A+ GRADED || NEWEST
1. Which of these options applies to QDM?
• A. Only my FedEx Opco uses it
• B. Only my department uses it
• C. Nobody uses it
• D. QDM applies to all functions and activities
Answer: D. QDM applies to all functions and activities .
2. What does the 1-10-100 Rule state?
• A. $1 spent on measurement, $10 on analysis, $100 on action
• B. $1 spent doing things right the first time avoids $10 for correction and $100
for failure
• C. 1 project, 10 teams, 100 customers
• D. 1% of data, 10% of analysis, 100% of decisions
Answer: B. $1 spent doing things right the first time avoids $10 for correction and
$100 for failure .
Explanation: The rule highlights the cost-benefit of investing in prevention and
doing a task correctly from the start, rather than paying significantly more for
correction or dealing with a failure .
3. The QDM Principle "Measure, Measure, Measure" involves measuring what?
• A. Time, cost, and scope
• B. Failures, variation, and success
• C. Revenue, profit, and loss
• D. Customer satisfaction, employee engagement, and efficiency
Answer: B. Failures, variation, and success .
,Explanation: This principle emphasizes that you cannot manage or improve what
you do not measure. Focusing on failures, variation, and success provides a
comprehensive view of process performance .
4. Which principle addresses waste reduction and/or elimination?
• A. Customers define quality
• B. Be Scientific
• C. Optimize Business Performance
• D. View failures as opportunities
Answer: C. Optimize Business Performance .
Explanation: The "Optimize Business Performance" principle involves streamlining
activities that do not add value or satisfy other critical business requirements, which
is directly aimed at reducing waste .
5. Which action does NOT embody the "Be Scientific" Principle?
• A. Analyzing challenges to find root causes
• B. Following your gut instinct
• C. Using data to make decisions
• D. Testing solutions before full implementation
Answer: B. Following your gut instinct .
Explanation: The "Be Scientific" principle advocates for using data, analysis, and a
structured approach rather than guesswork or intuition .
6. Which tool is used to help a group reach a consensus?
• A. Brainstorming
• B. Multivoting
• C. 5 Whys
• D. Fishbone Diagram
Answer: B. Multivoting .
Explanation: Multivoting is a group decision-making technique used to narrow
down a list of ideas to a manageable few by casting votes, helping a group reach a
consensus .
7. In a Quality Action Team (QAT), who documents team progress?
• A. Process owner
• B. Facilitator
• C. Scribe
, • D. Project Manager
Answer: C. Scribe .
Explanation: The Scribe is the team member responsible for recording discussions,
decisions, and progress made during QAT meetings.
8. What is the correct order of the stages of team evolution?
• A. Forming-Storming-Norming-Performing-Adjourning
• B. Storming-Forming-Norming-Performing-Recognition
• C. Forming-Norming-Storming-Performing-Adjourning-Recognition
• D. Forming-Storming-Norming-Performing-Adjourning-Recognition
Answer: D. Forming-Storming-Norming-Performing-Adjourning-Recognition .
Explanation: This is a recognized model of team development where teams first
form, then often go through a conflict stage (storming), establish norms, and
eventually perform effectively before disbanding.
9. Which QDM tool can help a team to generate ideas about problems and
solutions?
• A. Brainstorming
• B. 5S+1
• C. SIPOC
• D. RACI
Answer: A. Brainstorming .
Explanation: Brainstorming is a creative technique used to generate a large number
of ideas for solving a problem or developing a solution .
10. Which tool is used in a quality improvement project and states the business
objectives?
• A. SIPOC
• B. QAT Charter
• C. Voice of Customer
• D. Customer Corridor
Answer: B. QAT Charter .
Explanation: A QAT (Quality Action Team) Charter is a foundational document that
defines the project's purpose, scope, objectives, and team members.
11. Which tool will help determine the scope of a project?
, • A. Fishbone Diagram
• B. Control Chart
• C. SIPOC
• D. RACI
Answer: C. SIPOC .
Explanation: SIPOC (Suppliers, Inputs, Process, Outputs, Customers) is a high-level
process map that helps define the boundaries and scope of a project .
12. Which tool helps you to maintain an organized, safe, and high-performing
way of working?
• A. 5S+1
• B. Waste Walk
• C. Control Plan
• D. Pilot Test
Answer: A. 5S+1 .
Explanation: 5S+1 (Sort, Simplify, Shine, Standardize, Sustain, + Safety) is a
workplace organization method that helps create an efficient, safe, and productive
environment .
13. Which diagram is used to brainstorm causes of a failure and sort them into
categories?
• A. Deployment Flowchart
• B. Run Chart
• C. Pareto Chart
• D. Fishbone (Ishikawa) Diagram
Answer: D. Fishbone (Ishikawa) Diagram .
Explanation: Also known as a cause-and-effect diagram, it visually maps out
potential causes of a problem, typically grouped into categories like Man, Machine,
Method, Material, Measurement, and Environment .
14. What is a common pitfall of data collection?
• A. Forgetting where you put the data
• B. Not having enough data
• C. Having too much data
• D. Data being too accurate
Answer: A. Forgetting where you put the data .
(QDM) EXPERT CERTIFICATION
PRACTICE TEST: COMPLETE 200-
QUESTION BANK WITH VERIFIED
ANSWERS || A+ GRADED || NEWEST
1. Which of these options applies to QDM?
• A. Only my FedEx Opco uses it
• B. Only my department uses it
• C. Nobody uses it
• D. QDM applies to all functions and activities
Answer: D. QDM applies to all functions and activities .
2. What does the 1-10-100 Rule state?
• A. $1 spent on measurement, $10 on analysis, $100 on action
• B. $1 spent doing things right the first time avoids $10 for correction and $100
for failure
• C. 1 project, 10 teams, 100 customers
• D. 1% of data, 10% of analysis, 100% of decisions
Answer: B. $1 spent doing things right the first time avoids $10 for correction and
$100 for failure .
Explanation: The rule highlights the cost-benefit of investing in prevention and
doing a task correctly from the start, rather than paying significantly more for
correction or dealing with a failure .
3. The QDM Principle "Measure, Measure, Measure" involves measuring what?
• A. Time, cost, and scope
• B. Failures, variation, and success
• C. Revenue, profit, and loss
• D. Customer satisfaction, employee engagement, and efficiency
Answer: B. Failures, variation, and success .
,Explanation: This principle emphasizes that you cannot manage or improve what
you do not measure. Focusing on failures, variation, and success provides a
comprehensive view of process performance .
4. Which principle addresses waste reduction and/or elimination?
• A. Customers define quality
• B. Be Scientific
• C. Optimize Business Performance
• D. View failures as opportunities
Answer: C. Optimize Business Performance .
Explanation: The "Optimize Business Performance" principle involves streamlining
activities that do not add value or satisfy other critical business requirements, which
is directly aimed at reducing waste .
5. Which action does NOT embody the "Be Scientific" Principle?
• A. Analyzing challenges to find root causes
• B. Following your gut instinct
• C. Using data to make decisions
• D. Testing solutions before full implementation
Answer: B. Following your gut instinct .
Explanation: The "Be Scientific" principle advocates for using data, analysis, and a
structured approach rather than guesswork or intuition .
6. Which tool is used to help a group reach a consensus?
• A. Brainstorming
• B. Multivoting
• C. 5 Whys
• D. Fishbone Diagram
Answer: B. Multivoting .
Explanation: Multivoting is a group decision-making technique used to narrow
down a list of ideas to a manageable few by casting votes, helping a group reach a
consensus .
7. In a Quality Action Team (QAT), who documents team progress?
• A. Process owner
• B. Facilitator
• C. Scribe
, • D. Project Manager
Answer: C. Scribe .
Explanation: The Scribe is the team member responsible for recording discussions,
decisions, and progress made during QAT meetings.
8. What is the correct order of the stages of team evolution?
• A. Forming-Storming-Norming-Performing-Adjourning
• B. Storming-Forming-Norming-Performing-Recognition
• C. Forming-Norming-Storming-Performing-Adjourning-Recognition
• D. Forming-Storming-Norming-Performing-Adjourning-Recognition
Answer: D. Forming-Storming-Norming-Performing-Adjourning-Recognition .
Explanation: This is a recognized model of team development where teams first
form, then often go through a conflict stage (storming), establish norms, and
eventually perform effectively before disbanding.
9. Which QDM tool can help a team to generate ideas about problems and
solutions?
• A. Brainstorming
• B. 5S+1
• C. SIPOC
• D. RACI
Answer: A. Brainstorming .
Explanation: Brainstorming is a creative technique used to generate a large number
of ideas for solving a problem or developing a solution .
10. Which tool is used in a quality improvement project and states the business
objectives?
• A. SIPOC
• B. QAT Charter
• C. Voice of Customer
• D. Customer Corridor
Answer: B. QAT Charter .
Explanation: A QAT (Quality Action Team) Charter is a foundational document that
defines the project's purpose, scope, objectives, and team members.
11. Which tool will help determine the scope of a project?
, • A. Fishbone Diagram
• B. Control Chart
• C. SIPOC
• D. RACI
Answer: C. SIPOC .
Explanation: SIPOC (Suppliers, Inputs, Process, Outputs, Customers) is a high-level
process map that helps define the boundaries and scope of a project .
12. Which tool helps you to maintain an organized, safe, and high-performing
way of working?
• A. 5S+1
• B. Waste Walk
• C. Control Plan
• D. Pilot Test
Answer: A. 5S+1 .
Explanation: 5S+1 (Sort, Simplify, Shine, Standardize, Sustain, + Safety) is a
workplace organization method that helps create an efficient, safe, and productive
environment .
13. Which diagram is used to brainstorm causes of a failure and sort them into
categories?
• A. Deployment Flowchart
• B. Run Chart
• C. Pareto Chart
• D. Fishbone (Ishikawa) Diagram
Answer: D. Fishbone (Ishikawa) Diagram .
Explanation: Also known as a cause-and-effect diagram, it visually maps out
potential causes of a problem, typically grouped into categories like Man, Machine,
Method, Material, Measurement, and Environment .
14. What is a common pitfall of data collection?
• A. Forgetting where you put the data
• B. Not having enough data
• C. Having too much data
• D. Data being too accurate
Answer: A. Forgetting where you put the data .
