ADMN 1000H UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. Adam has to tell the members of his department that the
office hours have changed from flexible to a strict nine-
to-five day. He calls a meeting to explain the change.
Participants begin arguing and asking multiple questions
about the new hours policy. The next day, Adam realizes
that most people still do not have a clear idea about the
change, as a result of the confusion at the meeting. Which
of the following explains why the message was not
understood?
Answer:
There was interference during the transmission of the message.
Question:
2. Alec is hired as a senior analyst at Tech Research Institute
and is assigned to a project with four other researchers.
He soon realizes that two of his teammates do not see
eye to eye on many issues. Far from being solved, the
situation escalates over the next couple of months. This
bothers Alec a great deal because he is expected to
coordinate his work with them. He decides to speak to his
manager about the problem and seek his advice. In this
example, communication is being used
Answer:
to control
Question:
3. Anything that interferes with the transmission, receipt, or
feedback of a message is called ________.
Answer:
noise
Question:
4. As Joe left the doctor's office, he had difficulty recalling
exactly what the doctor said because he used strange
medical terms that Joe had never heard before. Which
communication barrier has affected Joe?
Answer:
language
, Question:
5. Communication between two or more people is called
________ communication.
Answer:
interpersonal
Question:
6. Communication is defined as the transfer and receipt of
messages.
Answer:
False
Question:
7. Communication problems are less likely to occur in
organizations if the managers use ________.
Answer:
a feedback loop
Question:
8. For communication to be successful, meaning must be
conveyed and ________.
Answer:
understood
Question:
9. In which of the following cases has communication
occurred?
Answer:
Ana tells her manager that she needs a new computer.
Question:
10. In which of the following cases is communication used to
control employee behaviour?
Answer:
Jan informs Sara that there is a dress code at work.
CORRECT ANSWERS
Question:
1. Adam has to tell the members of his department that the
office hours have changed from flexible to a strict nine-
to-five day. He calls a meeting to explain the change.
Participants begin arguing and asking multiple questions
about the new hours policy. The next day, Adam realizes
that most people still do not have a clear idea about the
change, as a result of the confusion at the meeting. Which
of the following explains why the message was not
understood?
Answer:
There was interference during the transmission of the message.
Question:
2. Alec is hired as a senior analyst at Tech Research Institute
and is assigned to a project with four other researchers.
He soon realizes that two of his teammates do not see
eye to eye on many issues. Far from being solved, the
situation escalates over the next couple of months. This
bothers Alec a great deal because he is expected to
coordinate his work with them. He decides to speak to his
manager about the problem and seek his advice. In this
example, communication is being used
Answer:
to control
Question:
3. Anything that interferes with the transmission, receipt, or
feedback of a message is called ________.
Answer:
noise
Question:
4. As Joe left the doctor's office, he had difficulty recalling
exactly what the doctor said because he used strange
medical terms that Joe had never heard before. Which
communication barrier has affected Joe?
Answer:
language
, Question:
5. Communication between two or more people is called
________ communication.
Answer:
interpersonal
Question:
6. Communication is defined as the transfer and receipt of
messages.
Answer:
False
Question:
7. Communication problems are less likely to occur in
organizations if the managers use ________.
Answer:
a feedback loop
Question:
8. For communication to be successful, meaning must be
conveyed and ________.
Answer:
understood
Question:
9. In which of the following cases has communication
occurred?
Answer:
Ana tells her manager that she needs a new computer.
Question:
10. In which of the following cases is communication used to
control employee behaviour?
Answer:
Jan informs Sara that there is a dress code at work.
