BA 350- EXAM 1 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. OB Levels
Answer:
individual, interpersonal, group, organizational
ex.
- individual: high stress, demands
- interpersonal: bad relationships
- group: irresponsible coworkers
- organizational: politics, poor management, stressful environment, demands of
the job.
* OB is more about the back of house.
Question:
2. What is OB?
Answer:
the field of study that investigates the impact that individual, group and contextual
factors have on behavior within organizations for the purpose of improving
organizational effectiveness.
Question:
3. Open Systems Framework
Answer:
the OSM is based on open systems theory, which perceives organizations as units
that interact with their external environment rather than being closed &
independent units.
Question:
4. Open Systems Principles
Answer:
- organizations are living entities; they have personalities.
- they affect & are affected by the external organization.
- all systems within & outside the organization are interrelated & must be
congruent for survival
- people & relationships are primary determinants of success.
,Question:
5. formal organizations
Answer:
part that is on the surface; official, legitimate
Question:
6. informal organizations
Answer:
part that is beneath the surface; not always recognized (ex. attitudes, perceptions,
motivation, group norms, etc.)
Question:
7. Hawthorne Studies
Answer:
scientific management: increase efficiency of processes to improve productivity.
*hawthorne studies:
- hawthorne effect
- employees have needs beyond $$$
- informal groups have influence on behavior ("rate buster")
ex. raising the curve when a student gets a perfect score!
Question:
8. management
Answer:
is the process of influencing behavior in organizations such that common
purposes are identified, worked toward, & achieved.
*PODC- planning, organizing, directing, controlling
Question:
9. selecting goals & ways to attain them
1st: strategic
2nd: functional
3rd: operational
Answer:
planning
Question:
10. organizing
Answer:
assigning responsibility for task accomplishment
, Question:
11. directing
Answer:
using influence to motivate employees *communicating, motivating, inspiring
Question:
12. controlling
Answer:
monitoring activities & making corrections *evaluating, performing @ set goals
Question:
13. levels of management
Answer:
*top-level: CEO, CFO, COO, etc.
*middle-level: director, branch manager
*first level: supervisor, team leader, manager, etc.
- top & middle levels make the decisions; setting the general direction
- middle level: dept./reg. manager, etc. | send, receive & push information
- you report to these people on a daily basis, day to day function.
Question:
14. managerial skills
(every levels needs managerial skills)
Answer:
- conceptual skills: ability to see the big picture
- human skills: ability to work efficiently
- technical skills: knowledge & tools t do the job, read, make the tools
Question:
15. how do managers spend their time? what do they do?
Answer:
scheduled meetings- 59%
desk work- 22%
unscheduled meetings- 10%
telephone calls- 6%
tours- 3%
CORRECT ANSWERS
Question:
1. OB Levels
Answer:
individual, interpersonal, group, organizational
ex.
- individual: high stress, demands
- interpersonal: bad relationships
- group: irresponsible coworkers
- organizational: politics, poor management, stressful environment, demands of
the job.
* OB is more about the back of house.
Question:
2. What is OB?
Answer:
the field of study that investigates the impact that individual, group and contextual
factors have on behavior within organizations for the purpose of improving
organizational effectiveness.
Question:
3. Open Systems Framework
Answer:
the OSM is based on open systems theory, which perceives organizations as units
that interact with their external environment rather than being closed &
independent units.
Question:
4. Open Systems Principles
Answer:
- organizations are living entities; they have personalities.
- they affect & are affected by the external organization.
- all systems within & outside the organization are interrelated & must be
congruent for survival
- people & relationships are primary determinants of success.
,Question:
5. formal organizations
Answer:
part that is on the surface; official, legitimate
Question:
6. informal organizations
Answer:
part that is beneath the surface; not always recognized (ex. attitudes, perceptions,
motivation, group norms, etc.)
Question:
7. Hawthorne Studies
Answer:
scientific management: increase efficiency of processes to improve productivity.
*hawthorne studies:
- hawthorne effect
- employees have needs beyond $$$
- informal groups have influence on behavior ("rate buster")
ex. raising the curve when a student gets a perfect score!
Question:
8. management
Answer:
is the process of influencing behavior in organizations such that common
purposes are identified, worked toward, & achieved.
*PODC- planning, organizing, directing, controlling
Question:
9. selecting goals & ways to attain them
1st: strategic
2nd: functional
3rd: operational
Answer:
planning
Question:
10. organizing
Answer:
assigning responsibility for task accomplishment
, Question:
11. directing
Answer:
using influence to motivate employees *communicating, motivating, inspiring
Question:
12. controlling
Answer:
monitoring activities & making corrections *evaluating, performing @ set goals
Question:
13. levels of management
Answer:
*top-level: CEO, CFO, COO, etc.
*middle-level: director, branch manager
*first level: supervisor, team leader, manager, etc.
- top & middle levels make the decisions; setting the general direction
- middle level: dept./reg. manager, etc. | send, receive & push information
- you report to these people on a daily basis, day to day function.
Question:
14. managerial skills
(every levels needs managerial skills)
Answer:
- conceptual skills: ability to see the big picture
- human skills: ability to work efficiently
- technical skills: knowledge & tools t do the job, read, make the tools
Question:
15. how do managers spend their time? what do they do?
Answer:
scheduled meetings- 59%
desk work- 22%
unscheduled meetings- 10%
telephone calls- 6%
tours- 3%
