BA 100 WSU EXAM 2 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Question:
strengths, weaknesses, opportunities, threats
- used at the begining when you start to understand the problem you are trying to
solve. and where we want to go and our goals
Answer:
SWOT analysis
Question:
Multi-attribute decisions
Answer:
example: refers to making preference decisions by evaluations and prioritizing a
limited set of alternatives based on multiple conflict attributes (example used is
Kinsbi Case)
Question:
a bar chart on which factors are plotted along the horizontal axis in decreasing
order of frequency.
(Example is Ritz Carlton case)---> they had guest issues and wanted to see the
biggest issue on where to start. can be used in manufacturing and service. focus
on the 80% that are the problem and there will be a big impact.
Blue line: tracks number of times there was a certain complaint.
Red Line: tracking cumulative percentage.
Answer:
Pareto Chart
Question:
AND CORRECT ANSWERS
Question:
strengths, weaknesses, opportunities, threats
- used at the begining when you start to understand the problem you are trying to
solve. and where we want to go and our goals
Answer:
SWOT analysis
Question:
Multi-attribute decisions
Answer:
example: refers to making preference decisions by evaluations and prioritizing a
limited set of alternatives based on multiple conflict attributes (example used is
Kinsbi Case)
Question:
a bar chart on which factors are plotted along the horizontal axis in decreasing
order of frequency.
(Example is Ritz Carlton case)---> they had guest issues and wanted to see the
biggest issue on where to start. can be used in manufacturing and service. focus
on the 80% that are the problem and there will be a big impact.
Blue line: tracks number of times there was a certain complaint.
Red Line: tracking cumulative percentage.
Answer:
Pareto Chart
Question:
