IISE SIX SIGMA GREEN BELT UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

IISE SIX SIGMA GREEN BELT UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS

Question:
1. ___ is the pursuit of ever improving process through waste elimination and increasing value
Answer:
??? Lean

Question:
2. ___ is anything that does not adad vlaue for the customer
Answer:
Waste

Question:
3. What is defined as a customer focus problem-solving methodology to find and reduce the causes of
errors or defects
Answer:
Six Sigma

Question:
4. Six Sigma uses the ___ to measure the capacity of a process to perform work that is free from defects
Answer:
Sigma Level

Question:
5. in 1941 Alex osborn developed a widely adopted set of rules for a creative technique called ___ where a
small group of people generates ideas while suspending judgement until later.
Answer:
Brainstorming

Question:
6. What is DMAIC?
Answer:
It is a cyclical project mgmt process with six steps designed to lead an organization through the challenges
of process improvment

Question:
7. What should happen during the define step?
Answer:
It involves identifying the process to be improved what is to be measured and how, and the customers and
what is important to them

Question:
8. What happens during the improve step?

, Answer:
It involves evaluating and justifying the cost of the enhancement

Question:
9. What happens during the control step?
Answer:
It involves verifying that the benefits including financial, ascribed to the improvement project are real and
maintaining the improvements

Question:
10. What happens during the measure step?
Answer:
??? it involves determining where you are relative to desired objectives by collecting and measuring data

Question:
11. What happens during the implement step?
Answer:
This step involves developing a project plan for ensuring the approved process is incorporated into
operations

Question:
12. What happens during the Analyze step?
Answer:
It involves attempting to make sense out of the measures collected and determining the reasons for gaps in
performance

Question:
13. What tool below is used during the analyze step?
Answer:
Cause-and-Effect Diagram

Question:
14. What tool below is used during the Improve step?
Answer:
Cost benefit analysis

Question:
15. What tool below is used during the Define step?
Answer:
Voice of the customer

Question:
16. The roles of lean six sigma can be grouped injto three areas. What are they?
Answer:
Organizational support, belts, and leadership