DENTAL OFFICE MANAGEMENT FINAL EXAM UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

DENTAL OFFICE MANAGEMENT FINAL EXAM UPDATED
ACTUAL QUESTIONS AND CORRECT ANSWERS

Question:
1. What is the only national certification agency for dental assistants recognized by the American dental
associations and it maintains the responsibility of promoting standards of professionalism and competency
through testing and certification
Answer:
Dental assisting national board

Question:
2. Where is treatment planning discussed?
Answer:
Consultation room

Question:
3. What do the clinical area in the dental office include?
Answer:
Dental operatory/treatment room, laboratory, and sterilization area

Question:
4. What does the dental laboratory provide?
Answer:
Area for the clinical staff to perform functions such as pouring up impressions and developing diagnostic
models

Question:
5. What is the number one concern for dental office administrator?
Answer:
Caring for the patient welfare

Question:
6. What are the task of the dental assistant?
Answer:
Providing assistance to the dentist during treatment, taking impressions, taking/developing dental
radiographs, office administrative duties, providing patient instructions for dental procedures, ensuring that
infection control & sterilization standards are upheld, assisting patients with comfort before during and
after procedure, and communicating with dental suppliers with ordering products

Question:
7. what are the elements of communication?
Answer:
sender, receiver, message, and feedback

,Question:
8. What is the sender?
Answer:
This is the person that encodes the message

Question:
9. What is the receiver?
Answer:
This is the person that decodes the message

Question:
10. What is the message in the elements of communication?
Answer:
This is being sent/received either verbal or nonverbal

Question:
11. What is the feedback in elements of communication?
Answer:
provides the confirmation to the sender

Question:
12. What are barriers to communication?
Answer:
ourselves sender barrier environmental noise

Question:
13. How can ourselves be barriers to communication?
Answer:
if we focus on ourselves rather than the person we are speaking too, can lead to confusion and conflict.

Question:
14. What is a sender barrier?
Answer:
The volume and the rate of your speech is considered this. The flexibility of your voice and speaking in a
pleasant tone keeps the patient at ease.

Question:
15. How can the environment be a barrier to communication?
Answer:
bright lights, unusual sights, or any other stimulus (desk organization & interruptions) provides a potential
distraction

Question:
16. How can noise be a barrier to communication?

, Answer:
equipment or environmental noise impedes clear communication. The sender and the receiver must both be
able to concentrate on the messages being sent to each other

Question:
17. what can you do to show that you are interested in what the patient is saying?
Answer:
Leaning towards them, and nodding your head

Question:
18. What reveals your attitude?
Answer:
Posture

Question:
19. What should you do when speaking to your patient?
Answer:
Let your patient talk, provide feedback but don't interrupt incessantly, and analyze what they are saying.

Question:
20. Who owns the physical records pertaining to the patient & is the legal guardian of the chart and
records?
Answer:
Dentist

Question:
21. Do patients have the right to possess their original record?
Answer:
No

Question:
22. What does the patient have the right to see?
Answer:
They have the right to see, review, inspect, and request to obtain a copy of their record components

Question:
23. What to remember when writing up a chart?
Answer:
Chart if their are any cancellations/no-shows, if anything has been cancelled or reschedule note who
cancelled it & who reschedule it
If it's a regularly schedule appointment or emergency

Question:
24. What is the only way to defend against any clinical and or legal problems that might arise?
Answer:
Having a complete, accurate, objective, and honest entries in a patient record.