SIX SIGMA GREEN BELT : AIGPE UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. QUALITY
Answer:
Degree to which a set of inherent characteristics of a product or service, fulfill requirements - ISO
Question:
2. Explain DMAIC
Answer:
DEFINE MEASURE ANALYZE IMPROVE CONTROL
Question:
3. Voice Of Customer Requirements (VOC Steps)
Answer:
1. Take the exact voice of customer
2. Excerpts from customers showcasing need
3. Critical to Quality (CTQ) requirements - write customer need in measurable terms
Question:
4. Explain the Cause-Solution Matrix (x axis label: SOLUTION, y: CAUSE)
Answer:
x axis groups: simple | complex y axis groups: unknown
---known
---------------simple x known: Just Do It, Kaizen simple x unknown: Seek Expert complex x known: Lean
complex x unknown: Six Sigma
Question:
5. Define Statistics
Answer:
Statistics is a way to get information from data
Question:
6. What are the two branches of Statistics
Answer:
Descriptive Statistics: Method organizing and presenting data in a convenient and informative way
(uppercase "N")
Inferential Statistics: Methods used to draw conclusions of populations based on a sample (lowercase "n")
Question:
7. What are the two measures of Descriptive Statistics?
Answer:
Measures of Central Tendency: Mean, Median, Mode, Quartiles
Measures of Variance: Standard Deviation, Variance, Range
, Question:
8. What are the steps of the Define phase?
Answer:
Q: What problem are you trying to solve?
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as-is process map
4. Toll gate review
Question:
9. What are the steps of the Measure phase?
Answer:
Q: What is the extent of the problem?
1. Identify what to measure
2. Plan and collect data
3. Determine baseline performance
4. Toll gate review
Question:
10. What are the steps of the Analyze phase?
Answer:
Q: Why is the problem occurring?
1. Identify performance gaps
2. Ascertain critical root-causes
3. Validate root-causes
4. Toll gate review
Question:
11. What are the steps of the Improve phase?
Answer:
What do you propose to do and why?
1. Generate, prioritize and select solutions
2. Pilot solution(s)
3. Validate impact of solution(s)
4. Toll gate review
Question:
12. What are the steps of the Control phase?
Answer:
Q. How will you ensure that the problem stays fixed?
1. Institutionalize the solution(s)
2. Replicate and share best practices
3. Celebrate and recognize success
4. Toll gate review
Question:
13. What are some tools used to identify the problem? (Define: step 1)
QUESTIONS AND CORRECT ANSWERS
Question:
1. QUALITY
Answer:
Degree to which a set of inherent characteristics of a product or service, fulfill requirements - ISO
Question:
2. Explain DMAIC
Answer:
DEFINE MEASURE ANALYZE IMPROVE CONTROL
Question:
3. Voice Of Customer Requirements (VOC Steps)
Answer:
1. Take the exact voice of customer
2. Excerpts from customers showcasing need
3. Critical to Quality (CTQ) requirements - write customer need in measurable terms
Question:
4. Explain the Cause-Solution Matrix (x axis label: SOLUTION, y: CAUSE)
Answer:
x axis groups: simple | complex y axis groups: unknown
---known
---------------simple x known: Just Do It, Kaizen simple x unknown: Seek Expert complex x known: Lean
complex x unknown: Six Sigma
Question:
5. Define Statistics
Answer:
Statistics is a way to get information from data
Question:
6. What are the two branches of Statistics
Answer:
Descriptive Statistics: Method organizing and presenting data in a convenient and informative way
(uppercase "N")
Inferential Statistics: Methods used to draw conclusions of populations based on a sample (lowercase "n")
Question:
7. What are the two measures of Descriptive Statistics?
Answer:
Measures of Central Tendency: Mean, Median, Mode, Quartiles
Measures of Variance: Standard Deviation, Variance, Range
, Question:
8. What are the steps of the Define phase?
Answer:
Q: What problem are you trying to solve?
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as-is process map
4. Toll gate review
Question:
9. What are the steps of the Measure phase?
Answer:
Q: What is the extent of the problem?
1. Identify what to measure
2. Plan and collect data
3. Determine baseline performance
4. Toll gate review
Question:
10. What are the steps of the Analyze phase?
Answer:
Q: Why is the problem occurring?
1. Identify performance gaps
2. Ascertain critical root-causes
3. Validate root-causes
4. Toll gate review
Question:
11. What are the steps of the Improve phase?
Answer:
What do you propose to do and why?
1. Generate, prioritize and select solutions
2. Pilot solution(s)
3. Validate impact of solution(s)
4. Toll gate review
Question:
12. What are the steps of the Control phase?
Answer:
Q. How will you ensure that the problem stays fixed?
1. Institutionalize the solution(s)
2. Replicate and share best practices
3. Celebrate and recognize success
4. Toll gate review
Question:
13. What are some tools used to identify the problem? (Define: step 1)
