BUS 301 - EXAM 1 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. The BIG-8
What are the 8 general factors that impact
behavior/performance?
Answer:
1. Context/Situation/Environment
2. Ability (General Mental Ability)
3. Personality
4. Motivation
5. Perception
6. Attitude
7. Values
8. Outside Work Environment
Question:
2. Why is common sense not enough in managing the
human aspects of an organization?
Answer:
Common sense is not enough because the way we have learned by observing
other leaders/managers are only representative of one person's (the observers)
viewpoints or needs. When people lead they often just default to what they think
is right based on their personal experiences. Real research should be used to
make decisions and lead people.
Question:
3. List the three goals of organizational behavior
Answer:
Description
Prescription
Application
Question:
4. Describe the "contingency approach."
Answer:
A theory that manager should not follow a rule book but rather approach each
situation with the unique context in mind. Different situations require different
ways of thinking.
, Question:
5. What do managers do?
Answer:
The POLCA
Planning, Organizing, Leading, Controlling, Adjusting
Question:
6. What are the major differences between what effective
and successful managers do?
Answer:
Effective managers are measured by unit productivity and employee satisfaction.
Effective managers spend more time on communication and HRM tasks.
Successful managers are measured by promotion within the company and they
spend more time on networking.
Question:
7. What are the two forms of "
"currency" at work?
Answer:
Relationship currency and performance currency.
Question:
8. Define the two forms of "currency" at work.
Answer:
Performance currency is about producing high quality of work. Relationship
currency is about investing in relationships with others and regular positive
interactions. Relationship currency is better because unlike performance currency
you don't have diminishing returns and people will be more likely to speak up on
your behalf.
Question:
9. List the 7 keys/insights/lessons learned by managers.
Answer:
● High degree of people issues
● Less talented and motivated employees
● Good subordinate relationships
● Criticism leads to mistrust
● Being respected is better than being liked
● Dependence on others without authority over them
● Focus on gaining commitment not control
CORRECT ANSWERS
Question:
1. The BIG-8
What are the 8 general factors that impact
behavior/performance?
Answer:
1. Context/Situation/Environment
2. Ability (General Mental Ability)
3. Personality
4. Motivation
5. Perception
6. Attitude
7. Values
8. Outside Work Environment
Question:
2. Why is common sense not enough in managing the
human aspects of an organization?
Answer:
Common sense is not enough because the way we have learned by observing
other leaders/managers are only representative of one person's (the observers)
viewpoints or needs. When people lead they often just default to what they think
is right based on their personal experiences. Real research should be used to
make decisions and lead people.
Question:
3. List the three goals of organizational behavior
Answer:
Description
Prescription
Application
Question:
4. Describe the "contingency approach."
Answer:
A theory that manager should not follow a rule book but rather approach each
situation with the unique context in mind. Different situations require different
ways of thinking.
, Question:
5. What do managers do?
Answer:
The POLCA
Planning, Organizing, Leading, Controlling, Adjusting
Question:
6. What are the major differences between what effective
and successful managers do?
Answer:
Effective managers are measured by unit productivity and employee satisfaction.
Effective managers spend more time on communication and HRM tasks.
Successful managers are measured by promotion within the company and they
spend more time on networking.
Question:
7. What are the two forms of "
"currency" at work?
Answer:
Relationship currency and performance currency.
Question:
8. Define the two forms of "currency" at work.
Answer:
Performance currency is about producing high quality of work. Relationship
currency is about investing in relationships with others and regular positive
interactions. Relationship currency is better because unlike performance currency
you don't have diminishing returns and people will be more likely to speak up on
your behalf.
Question:
9. List the 7 keys/insights/lessons learned by managers.
Answer:
● High degree of people issues
● Less talented and motivated employees
● Good subordinate relationships
● Criticism leads to mistrust
● Being respected is better than being liked
● Dependence on others without authority over them
● Focus on gaining commitment not control
