HMD 205 FINAL EXAM UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

HMD 205 FINAL EXAM UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS

Question:
1. Subordinate evaluations of supervisors should be ______. made public to the organization anonymous
done often done face-to-face
Answer:
anonymous

Question:
2. When both the manager and employee agree on the level of performance and what it takes to get to the
next level they have ______. similar behaviors made a compromise similar values perceptual congruence
Answer:
perceptual congruence

Question:
3. Which statement is true about results appraisals? They focus on the actions an employee takes. They
focus on subjective qualities of an employee. They easily meet requirements of the OUCH Test. They are
not easily defensible in court.
Answer:
They easily meet requirements of the OUCH Test.

Question:
4. ACME Global has decided to conduct appraisals of what employees do rather than appraisals of whether
employees take initiative because they wanted their measures to be more ______. reflective of supervisor
traits valid and reliable focused on promotability subjective
Answer:
valid and reliable

Question:
5. Janae compliments Abby on her efficient work and her friendly demeanor with their customers. Janae is
trying to ______. reinforce positive behavior use negative reinforcement increase Abby's ROI for the
company increase Abby's number of clients
Answer:
reinforce positive behavior

Question:
6. Grading rubrics are a version of which type of evaluation method? ranking form graphic rating scale
form critical incidents form behaviorally anchored rating scale form
Answer:
behaviorally anchored rating scale form

Question:
7. The first step in the performance appraisal process is ______. job analysis coaching and discipline
developing measurements conduct the formal appraisal

,Answer:
job analysis

Question:
8. What should an employee do if they do not agree with their supervisor's assessment? bring the issue to
higher-level management schedule a developmental meeting with peers take responsibility for not meeting
expectations push back on the assessment
Answer:
take responsibility for not meeting expectations

Question:
9. The ______ is a performance appraisal checklist form on which a manager simply rates performance on
a continuum such as excellent, good, average, fair, and poor. behaviorally anchored rating scale form
critical incidents form ranking form graphic rating scale form
Answer:
graphic rating scale form

Question:
10. Organizations can remedy or prevent the majority of performance problems through ______.
communication jobs analysis market forecasting recruitment
Answer:
communication

Question:
11. The final step of the evaluative interview is to ______. make small talk schedule the developmental
interview discuss an employee's strengths and weaknesses go over the evaluation form
Answer:
schedule the developmental interview

Question:
12. Accurate information requires that managers collect data that is ______. narrow and specific valid and
reliable acceptable and feasible broad and generalizable
Answer:
valid and reliable

Question:
13. Managers tend to dislike the ______ process because it's time intensive and it can be uncomfortable to
deliver them. debriefing evaluation selection interview
Answer:
debriefing

Question:
14. Marguerite manages a team of anywhere from 15 to 20 people during the year. She has always paid
attention to their daily work but has found that this is too overwhelming to complete along with her own
deadlines. She is now focusing on the end result instead of managing daily work, giving her team more
freedom. In managing this way, which issue does Marguerite need to pay special attention to in this change
of style? engagement bias ethics stereotyping

, Answer:
ethics

Question:
15. If all employees' performance is rated as being above average, the ______ error has occurred. halo
recency severity leniency
Answer:
leniency

Question:
16. Antwon has consistently created successful programs during his tenure as a program designer at
ACME Global. However, in the past two weeks he created a program that crashed. After this, his
supervisor gave him a poor performance review for the entire quarter. Which appraisal error did his
supervisor make? recency error proximity contrast error halo error
Answer:
recency error

Question:
17. ______ can make the performance appraisal process subjective rather than objective. Forms Data
Assessments Biases
Answer:
Biases

Question:
18. By eliminating ______ evaluations, organizations could lower the incidences of bias, stereotyping, and
similarity errors. behavioral 360-degree evaluations trait critical incidents
Answer:
trait

Question:
19. Fatima performs her job well, but because she now has children she doesn't stay as late as she used to
in order to finish work problems. Her coworker, Aaliyah, has no children and often stays extra hours.
When their supervisor evaluated their performance Aaliyah was rated very high and Fatima received a
pretty low rating. Which assessment error did the supervisor commit? contrast error recency error
proximity error halo error
Answer:
contrast error

Question:
20. ABC café wants to make sure that their baristas are successfully making the café into a home away
from home for their customers. Which source of performance appraisal will be best to help measure the
success of this goal? executives supervisors customers peers
Answer:
customers