BUAD 2200 CH 12 STUDY GUIDE UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Matthew needs to inform his employees that they will not
receive a bonus this year to help the company survive a
recession. If Matthew communicates this bad message in
an evasive and misleading manner, it will likely
Answer:
negatively affect his credibility.
Question:
2. Which action should communicators avoid when
delivering bad-news messages?
Answer:
viewing delivery of bad news opportunistically
Question:
3. Which bad-news message is most likely to be
communicated in writing?
Answer:
rejection of a colleague's idea
Question:
4. The human resource director needs to tell Bryce that his
curt replies to inquiries from other departments have
offended several staff members. She also must inform
him that he is on probation for six weeks and will be fired
if his behavior does not improve. It would be best for the
director to deliver this message in a(n)
Answer:
personal meeting.
Question:
5. Which aspect of bad news relates to the probability of
the bad event occurring?
Answer:
likelihood
, Question:
6. What is an advantage of delivering bad news in person?
Answer:
One can respond to concerns immediately during the discussion.
Question:
7. Natalie has to write a letter denying a customer's request
for a free replacement on her two-year-old business
laptop, which is past its warranty. Which buffer statement
is most appropriate for her to use?
Answer:
I am sorry to hear that your laptop is no longer performing as expected.
Question:
8. An employee who displays altruistic-nurturing
motivational values prefers to receive bad news that
Answer:
demonstrates concern and shows goodwill.
Question:
9. Erin, the head of human resources at The Data Group, has
to deliver a negative performance review to Micah. What
is the best teaser statement for Erin to use in the subject
line of her bad-news email?
Answer:
some feedback on your recent performance
Question:
10. What is an ineffective way to soften the blow of a bad-
news message?
Answer:
a direct message structure
Question:
11. Greg has to inform one of his subordinates, Nadine, that
she is no longer being considered for a promotion. In his
message, he should end with
Answer:
an expression of goodwill.
QUESTIONS AND CORRECT ANSWERS
Question:
1. Matthew needs to inform his employees that they will not
receive a bonus this year to help the company survive a
recession. If Matthew communicates this bad message in
an evasive and misleading manner, it will likely
Answer:
negatively affect his credibility.
Question:
2. Which action should communicators avoid when
delivering bad-news messages?
Answer:
viewing delivery of bad news opportunistically
Question:
3. Which bad-news message is most likely to be
communicated in writing?
Answer:
rejection of a colleague's idea
Question:
4. The human resource director needs to tell Bryce that his
curt replies to inquiries from other departments have
offended several staff members. She also must inform
him that he is on probation for six weeks and will be fired
if his behavior does not improve. It would be best for the
director to deliver this message in a(n)
Answer:
personal meeting.
Question:
5. Which aspect of bad news relates to the probability of
the bad event occurring?
Answer:
likelihood
, Question:
6. What is an advantage of delivering bad news in person?
Answer:
One can respond to concerns immediately during the discussion.
Question:
7. Natalie has to write a letter denying a customer's request
for a free replacement on her two-year-old business
laptop, which is past its warranty. Which buffer statement
is most appropriate for her to use?
Answer:
I am sorry to hear that your laptop is no longer performing as expected.
Question:
8. An employee who displays altruistic-nurturing
motivational values prefers to receive bad news that
Answer:
demonstrates concern and shows goodwill.
Question:
9. Erin, the head of human resources at The Data Group, has
to deliver a negative performance review to Micah. What
is the best teaser statement for Erin to use in the subject
line of her bad-news email?
Answer:
some feedback on your recent performance
Question:
10. What is an ineffective way to soften the blow of a bad-
news message?
Answer:
a direct message structure
Question:
11. Greg has to inform one of his subordinates, Nadine, that
she is no longer being considered for a promotion. In his
message, he should end with
Answer:
an expression of goodwill.
