C215: PRE-ASSESSMENT UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Which definition used for quality evaluates how well a product performs its
intended function?
Answer:
Fitness for use
Question:
2. 14 points for quality improvement
Answer:
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
Question:
3. Which total quality management (TQM) process consists of 13 published
standards and guidelines?
Answer:
ISO 9000
Question:
4. A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
Answer:
Checklist
Question:
5. Which quality control tool should be used to monitor the current status or end
result of a process?
Answer:
Control chart
, Question:
6. Enhance competition; understand consumer preferences;
maintain communication with operations
Answer:
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Question:
7. To satisfy customer needs
Answer:
What is the common theme in total quality management (TQM) across all
functions in an organization?
Question:
8. Which concept of variation measures the central tendency of a set of data?
Answer:
Mean
Question:
9. Out-of-control signals were found in the process.
Answer:
What do assignable causes of variation indicate?
Question:
10. How close one is to a target and how consistent one is
with the average performance
Answer:
Which continuous improvement method does C pk measure?
Question:
11. Technical tools and People Involvement
Answer:
What are two important aspects of Six Sigma?
Question:
12. Screen patients and fast-track those with minor ailments
Answer:
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
QUESTIONS AND CORRECT ANSWERS
Question:
1. Which definition used for quality evaluates how well a product performs its
intended function?
Answer:
Fitness for use
Question:
2. 14 points for quality improvement
Answer:
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
Question:
3. Which total quality management (TQM) process consists of 13 published
standards and guidelines?
Answer:
ISO 9000
Question:
4. A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
Answer:
Checklist
Question:
5. Which quality control tool should be used to monitor the current status or end
result of a process?
Answer:
Control chart
, Question:
6. Enhance competition; understand consumer preferences;
maintain communication with operations
Answer:
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Question:
7. To satisfy customer needs
Answer:
What is the common theme in total quality management (TQM) across all
functions in an organization?
Question:
8. Which concept of variation measures the central tendency of a set of data?
Answer:
Mean
Question:
9. Out-of-control signals were found in the process.
Answer:
What do assignable causes of variation indicate?
Question:
10. How close one is to a target and how consistent one is
with the average performance
Answer:
Which continuous improvement method does C pk measure?
Question:
11. Technical tools and People Involvement
Answer:
What are two important aspects of Six Sigma?
Question:
12. Screen patients and fast-track those with minor ailments
Answer:
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
