BUSOBA 3130-STUDY GUIDE UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Operations and Supply Chain Management (OSCM)
Answer:
the design, operation, and improvement of the systems that create and deliver the
firm's primary products and services
Question:
2. Operations
Answer:
Manufacturing and service processes used to transform the resources employed
by a firm into products desired by the customer
Question:
3. Supply Chain
Answer:
processes that move information and material to and from the manufacturing and
service processes of the firm (logistics and warehousing)
Question:
4. Processes and the different types of processes
Answer:
one or more activities that turns inputs into outputs
Types: planning, sourcing, making, delivering, returning
Question:
5. Planning
Answer:
Processes needed to operate an existing supply chain strategically, how
anticipated demand will be met, developing a set of mertrics to monitor the
supply chain management
Question:
6. selection of suppliers that will deliver the goods and services needed to create
the firm's products. A set of pricing, delivery and payment process, along with
metrics for monitoring
Answer:
Sourcing
, Question:
7. where the major product is produced or the service is provided. This step includes
scheduling processes for workers and the coordination of material.
Answer:
Making
Question:
8. Delivering
Answer:
Logistics processes; Carriers are picked to move products to warehouses and
customers
Question:
9. Returning
Answer:
processes of receiving worn out, defective, and excess products from customers
Question:
10. What are the 5 essential differences between goods and
services?
Answer:
1. service is an intangible process that can not be weighed or measured and can
not be patented
2. service requires some degree of interaction with the customer
3. services are inherently heterogenous, they very from day to day
4. Services as a process is perishable and time dependent and cannot be stored
5. Specifications of a service are defined as a package of design features that
affect customer perceptions
Question:
11. What is the Goods-Services Continuum?
Answer:
Pure Goods --> Core Goods --> Core Services --> Pure Services
Question:
12. Product-Service Bundling
Answer:
refers to a company building service activities into its product offerings for its
customer
QUESTIONS AND CORRECT ANSWERS
Question:
1. Operations and Supply Chain Management (OSCM)
Answer:
the design, operation, and improvement of the systems that create and deliver the
firm's primary products and services
Question:
2. Operations
Answer:
Manufacturing and service processes used to transform the resources employed
by a firm into products desired by the customer
Question:
3. Supply Chain
Answer:
processes that move information and material to and from the manufacturing and
service processes of the firm (logistics and warehousing)
Question:
4. Processes and the different types of processes
Answer:
one or more activities that turns inputs into outputs
Types: planning, sourcing, making, delivering, returning
Question:
5. Planning
Answer:
Processes needed to operate an existing supply chain strategically, how
anticipated demand will be met, developing a set of mertrics to monitor the
supply chain management
Question:
6. selection of suppliers that will deliver the goods and services needed to create
the firm's products. A set of pricing, delivery and payment process, along with
metrics for monitoring
Answer:
Sourcing
, Question:
7. where the major product is produced or the service is provided. This step includes
scheduling processes for workers and the coordination of material.
Answer:
Making
Question:
8. Delivering
Answer:
Logistics processes; Carriers are picked to move products to warehouses and
customers
Question:
9. Returning
Answer:
processes of receiving worn out, defective, and excess products from customers
Question:
10. What are the 5 essential differences between goods and
services?
Answer:
1. service is an intangible process that can not be weighed or measured and can
not be patented
2. service requires some degree of interaction with the customer
3. services are inherently heterogenous, they very from day to day
4. Services as a process is perishable and time dependent and cannot be stored
5. Specifications of a service are defined as a package of design features that
affect customer perceptions
Question:
11. What is the Goods-Services Continuum?
Answer:
Pure Goods --> Core Goods --> Core Services --> Pure Services
Question:
12. Product-Service Bundling
Answer:
refers to a company building service activities into its product offerings for its
customer
