BUSOBA 3130 MIDTERM UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Operations management
Answer:
The processes that effectively produce, transform, and deliver a product or
service
Question:
2. Process
Answer:
a system of activities that transforms inputs into valuable outputs
(OM is a process oriented discipline)
Question:
3. strategy
Answer:
Direction (what should we do) + implementation (how should we do it)
Question:
4. Operational decision areas
Answer:
Structural
Infrastructural
Question:
5. Core competencies
Answer:
the unique resources and strengths an organization develops and possesses
Includes:
-A trained, productive and flexible Workforce
-Appropriately designed and located Facilities
-Having Market and Financial Know-How
-Expertise in Systems and Technology
, Question:
6. 3 considerations when developing a strategy
Answer:
1. Assessing, monitoring and adapting to the environment
2. Identifying and developing core competencies
3. Developing the firm's core processes
Question:
7. Competitive priorities
Answer:
what the company would like to achieve. How the company would like compete,
and beat, their competitors
Question:
8. Competitive capabilities
Answer:
the unique and valued skills, processes and knowledge the firm is able to actually
achieve and use to satisfy customers
Question:
9. Order winners
Answer:
Characteristics causing customers to prefer you over your competitors
Question:
10. Order qualifiers
Answer:
Characteristics you need to have to be considered by potential customers
Question:
11. Order losers
Answer:
Characteristics you have that may drive customers away
Question:
12. Kano model
Answer:
3 levels of quality characteristics:
1. Must be
2. One dimensional- help differentiate
3. Delighters- added surprise
QUESTIONS AND CORRECT ANSWERS
Question:
1. Operations management
Answer:
The processes that effectively produce, transform, and deliver a product or
service
Question:
2. Process
Answer:
a system of activities that transforms inputs into valuable outputs
(OM is a process oriented discipline)
Question:
3. strategy
Answer:
Direction (what should we do) + implementation (how should we do it)
Question:
4. Operational decision areas
Answer:
Structural
Infrastructural
Question:
5. Core competencies
Answer:
the unique resources and strengths an organization develops and possesses
Includes:
-A trained, productive and flexible Workforce
-Appropriately designed and located Facilities
-Having Market and Financial Know-How
-Expertise in Systems and Technology
, Question:
6. 3 considerations when developing a strategy
Answer:
1. Assessing, monitoring and adapting to the environment
2. Identifying and developing core competencies
3. Developing the firm's core processes
Question:
7. Competitive priorities
Answer:
what the company would like to achieve. How the company would like compete,
and beat, their competitors
Question:
8. Competitive capabilities
Answer:
the unique and valued skills, processes and knowledge the firm is able to actually
achieve and use to satisfy customers
Question:
9. Order winners
Answer:
Characteristics causing customers to prefer you over your competitors
Question:
10. Order qualifiers
Answer:
Characteristics you need to have to be considered by potential customers
Question:
11. Order losers
Answer:
Characteristics you have that may drive customers away
Question:
12. Kano model
Answer:
3 levels of quality characteristics:
1. Must be
2. One dimensional- help differentiate
3. Delighters- added surprise
