CAPSTONE EXAM 1 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Question:
Training
Answer:
major responsibility of leadership and is usually houses in the human resources
department
combines the needs of the organization with the needs and skills of the personnel
looks at the needs of the organization and the skills of the personnel to fill the
gaps with qualified people to accomplish goals
to be successful, training must be designed to:
1. develop and refine certain teachable skills
2. improve conceptual abilities
3. top individuals' personal needs, interests, and self-esteem
4. help leaders see and move beyond their interpersonal blocks
Question:
Decision making tools
Answer:
some decisions can be made by quantitative methods
- formulas, stats, waste reduction, error reduction, defect reduction: all use
analyses to evaluate
qualitative methods
- interviews, discussions, focus groups, team discussions, consumer input
triangulation
- combination of both
Question:
broad approaches include:
- prioritize decisions
- develop information sources
- standardization of routine decisions
- training of decision making participants
when decision needs to be made:
- evaluate issue to see if standardized or not
- evaluate time, resources, those involved, goals
- identify which process to use to make decisions
(refer, group, policy, flight, resolution)
Answer:
Optimizing Decision Making
Question:
Normative Decision Making Model
Answer:
, Vroom et al (1973)
these theorists suggested four major categories:
autocratic type 1: leader uses information that is easily available - makes decision
alone
autocratic type 2: leader collects information from followers, makes the decision
alone and informs others
consultative type 1: leader shares problem individually to those s/he considers to
be relevant, asks for ideas and suggestions and then, makes the decision
consultative type 2: leader shares problem with relevant others as a group, asks
for ideas and suggestions and makes the decision alone
Question:
Garbage Can Model
Answer:
decision making in organizations often occurs among organized chaos (health
care field)
seen as a more flexible decision making process
information is collected as it comes in
information can come from anyone instead of following a chain of command
decisions are made based on urgency and importance
- flight (set aside and focus on another problem)
- resolution (solve problem as can)
- oversight (monitor environment to id problems by use of policies)
Question:
1. assumptions are eld
2. identify the problem
3. collect information
4. identify alternative solutions
5. test solutions
6. select best alternative
7. put into action
criticism exists
Answer:
Willful Choice Model
Question:
the decision is made in the context of environment where the problem occurs
the leader needs to gather enough information relevant to the problem context -
may not be able to get all info
this includes resources available as well
Answer:
Bounded Rationality in Decision Making Model
Question:
strategies (how the mission will be accomplished)
goals (directions taken from strategies)
AND CORRECT ANSWERS
Question:
Training
Answer:
major responsibility of leadership and is usually houses in the human resources
department
combines the needs of the organization with the needs and skills of the personnel
looks at the needs of the organization and the skills of the personnel to fill the
gaps with qualified people to accomplish goals
to be successful, training must be designed to:
1. develop and refine certain teachable skills
2. improve conceptual abilities
3. top individuals' personal needs, interests, and self-esteem
4. help leaders see and move beyond their interpersonal blocks
Question:
Decision making tools
Answer:
some decisions can be made by quantitative methods
- formulas, stats, waste reduction, error reduction, defect reduction: all use
analyses to evaluate
qualitative methods
- interviews, discussions, focus groups, team discussions, consumer input
triangulation
- combination of both
Question:
broad approaches include:
- prioritize decisions
- develop information sources
- standardization of routine decisions
- training of decision making participants
when decision needs to be made:
- evaluate issue to see if standardized or not
- evaluate time, resources, those involved, goals
- identify which process to use to make decisions
(refer, group, policy, flight, resolution)
Answer:
Optimizing Decision Making
Question:
Normative Decision Making Model
Answer:
, Vroom et al (1973)
these theorists suggested four major categories:
autocratic type 1: leader uses information that is easily available - makes decision
alone
autocratic type 2: leader collects information from followers, makes the decision
alone and informs others
consultative type 1: leader shares problem individually to those s/he considers to
be relevant, asks for ideas and suggestions and then, makes the decision
consultative type 2: leader shares problem with relevant others as a group, asks
for ideas and suggestions and makes the decision alone
Question:
Garbage Can Model
Answer:
decision making in organizations often occurs among organized chaos (health
care field)
seen as a more flexible decision making process
information is collected as it comes in
information can come from anyone instead of following a chain of command
decisions are made based on urgency and importance
- flight (set aside and focus on another problem)
- resolution (solve problem as can)
- oversight (monitor environment to id problems by use of policies)
Question:
1. assumptions are eld
2. identify the problem
3. collect information
4. identify alternative solutions
5. test solutions
6. select best alternative
7. put into action
criticism exists
Answer:
Willful Choice Model
Question:
the decision is made in the context of environment where the problem occurs
the leader needs to gather enough information relevant to the problem context -
may not be able to get all info
this includes resources available as well
Answer:
Bounded Rationality in Decision Making Model
Question:
strategies (how the mission will be accomplished)
goals (directions taken from strategies)
