HUSR 201 EXAM 4 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. What is Stress?
Answer:
-stress is normal, contending with challenges and learning new things
-stress is the response of individuals to events and experiences in their lives that they have to adapt to or
cope with.
Question:
2. Is Stress always bad? Describe why
Answer:
No, stress can motivate people to grow, discover new abilities, and take new challenges.
Question:
3. Know the symptoms of Burnout
Answer:
1.) sensing a lack of personal accomplishment
2.) emotional exhaustion and depersonalization
3.) De-individuation of clients
Question:
4. Know the cause of burnout
Answer:
- results from unmanaged stress
- job-related anxiety and dissatisfaction that hampers peoples abilities at work and in other areas of their
lives.
Question:
5. Know the physical symptoms of burnout
Answer:
-physical illness
- short temper
- frustration
-dizziness
-nausea
-headaches
-fatigue
-heart palpitations
-shortness of breath
-ulcers
- high blood pressure
-other psychosomatic illnesses
, Question:
6. If someone is burned out, he or she may suffer from _________________________.
Answer:
-depression
-panic disorders
-social/behavioral
-deterioration all of the above
Question:
7. Will burnout enhance your work performance?
Answer:
No, lowers productivity, increase tardiness, absenteeism (staying away w/no good reason)
Question:
8. What might be a factor in determining how someone manages stress and burnout?
Answer:
socioeconomic factors, education level, gender, personality, & age
Question:
9. Internal locus of control leads to coping better with stress?T/F
Answer:
-True (more likely to achieve more) -External (less likely to cope)
Question:
10. What might a manager do to help create a stress-free work environment?
Answer:
In service training, staff retreats, workshops
Question:
11. Know the four-pronged approach to managing stress?
Answer:
-recognize your own problem areas
- work on them
- improve interpersonal communication
- maintain a sense of humor
Question:
12. What is an irrational belief? Think of different examples
Answer:
something not fact based, habitual ways people think which often make them feel bad
Question:
13. Know the six key areas that may affect work stress and burnout?
CORRECT ANSWERS
Question:
1. What is Stress?
Answer:
-stress is normal, contending with challenges and learning new things
-stress is the response of individuals to events and experiences in their lives that they have to adapt to or
cope with.
Question:
2. Is Stress always bad? Describe why
Answer:
No, stress can motivate people to grow, discover new abilities, and take new challenges.
Question:
3. Know the symptoms of Burnout
Answer:
1.) sensing a lack of personal accomplishment
2.) emotional exhaustion and depersonalization
3.) De-individuation of clients
Question:
4. Know the cause of burnout
Answer:
- results from unmanaged stress
- job-related anxiety and dissatisfaction that hampers peoples abilities at work and in other areas of their
lives.
Question:
5. Know the physical symptoms of burnout
Answer:
-physical illness
- short temper
- frustration
-dizziness
-nausea
-headaches
-fatigue
-heart palpitations
-shortness of breath
-ulcers
- high blood pressure
-other psychosomatic illnesses
, Question:
6. If someone is burned out, he or she may suffer from _________________________.
Answer:
-depression
-panic disorders
-social/behavioral
-deterioration all of the above
Question:
7. Will burnout enhance your work performance?
Answer:
No, lowers productivity, increase tardiness, absenteeism (staying away w/no good reason)
Question:
8. What might be a factor in determining how someone manages stress and burnout?
Answer:
socioeconomic factors, education level, gender, personality, & age
Question:
9. Internal locus of control leads to coping better with stress?T/F
Answer:
-True (more likely to achieve more) -External (less likely to cope)
Question:
10. What might a manager do to help create a stress-free work environment?
Answer:
In service training, staff retreats, workshops
Question:
11. Know the four-pronged approach to managing stress?
Answer:
-recognize your own problem areas
- work on them
- improve interpersonal communication
- maintain a sense of humor
Question:
12. What is an irrational belief? Think of different examples
Answer:
something not fact based, habitual ways people think which often make them feel bad
Question:
13. Know the six key areas that may affect work stress and burnout?
