California CNA Regulations & Resident Care Standards Complete Study Guide
OBRA Federal law that sets minimum standards of care and
protects nursing home residents.
Ombudsman A person who advocates for nursing home residents
and their rights.
Health & Safety Codes Rules that help keep residents safe and functioning
at their highest level.
Invasion of Privacy Not respecting a resident's right to privacy.
Misappropriation of Funds Using or taking another person's money or
belongings without permission.
Negligence Not following the standards of your CNA job or care
plan.
Abandonment Leaving your assignment before your shift ends or
before someone relieves you.
False Imprisonment Restricting a resident's ability to move freely.
Isolation Keeping a resident separated against their wishes.
Neglect Not providing needed care, resulting in harm to the
resident.
Assault Threatening a resident with physical, mental, or
emotional harm.
,California CNA Regulations & Resident Care Standards Complete Study Guide
Battery Physically touching a resident without permission.
Abuse Purposeful actions or withholding care that are meant
to harm a resident.
Verbal Communication Communicating through spoken words.
Nonverbal Communication Communicating through body language and facial
expressions.
Therapeutic Communication Communication that uses active listening and
acknowledges feelings to help residents feel valued
and cared for.
Active Listening Truly hearing and paying attention to what another
person is saying.
Empathy Having compassion and understanding for another
person's feelings or situation.
Congenital A condition or disorder that a person is born with.
Acquired A condition or disorder that develops during a
person's lifetime.
Hearing-Impaired Communication Speak clearly, stay at eye level, let the resident see
your face, and use writing if needed.
Expressive Aphasia Inability to speak or speak clearly.
OBRA Federal law that sets minimum standards of care and
protects nursing home residents.
Ombudsman A person who advocates for nursing home residents
and their rights.
Health & Safety Codes Rules that help keep residents safe and functioning
at their highest level.
Invasion of Privacy Not respecting a resident's right to privacy.
Misappropriation of Funds Using or taking another person's money or
belongings without permission.
Negligence Not following the standards of your CNA job or care
plan.
Abandonment Leaving your assignment before your shift ends or
before someone relieves you.
False Imprisonment Restricting a resident's ability to move freely.
Isolation Keeping a resident separated against their wishes.
Neglect Not providing needed care, resulting in harm to the
resident.
Assault Threatening a resident with physical, mental, or
emotional harm.
,California CNA Regulations & Resident Care Standards Complete Study Guide
Battery Physically touching a resident without permission.
Abuse Purposeful actions or withholding care that are meant
to harm a resident.
Verbal Communication Communicating through spoken words.
Nonverbal Communication Communicating through body language and facial
expressions.
Therapeutic Communication Communication that uses active listening and
acknowledges feelings to help residents feel valued
and cared for.
Active Listening Truly hearing and paying attention to what another
person is saying.
Empathy Having compassion and understanding for another
person's feelings or situation.
Congenital A condition or disorder that a person is born with.
Acquired A condition or disorder that develops during a
person's lifetime.
Hearing-Impaired Communication Speak clearly, stay at eye level, let the resident see
your face, and use writing if needed.
Expressive Aphasia Inability to speak or speak clearly.
