Dutch Bros Test comprehensive Questions and Answers with 100% Correct
Answers | Latest Version
Founded by? - (ANSWER)Dane and Travis Boersma
Founded when and where? - (ANSWER)February of 1992 in Grants Pass Oregon
How many locations in how many states? - (ANSWER)Over 250 locations in 7 states
What are the core values? - (ANSWER)Speed, quality, and customer service
When do you take Flow check? - (ANSWER)Bi annually, march 15 and feb 15
Shot window time? - (ANSWER)15 to 26 sec
Shot window time for white coffee? - (ANSWER)7 to 12 sec
Steam temp? - (ANSWER)150 to 155 degrees with 1/4 in. foam
Scheduling guidelines? - (ANSWER)both parties must approve on changes in schedule, time off requests
must be submitted a week in advance, on time, responsible for tracking your hours
Opening Procedures? - (ANSWER)arrive 15 minutes prior to opening, key to turn off alarm, count tills,
turn on freeze, make sure u have freeze back ups, flush espresso heads, start fresh grind, run a row of
shots, make yourself coffee, check stock (whats low or out), clean, turn on lights and signs, start bleach
bucket for towels (test with pH strips), crank music
shift change procedures? - (ANSWER)customer first priority, communicate with coworkers on what to do,
make sure shop is clean, take out trash/recycling, stock and rotate milk, fill sauce bottles, fill freeze,
make sure ample stock, count out tills, ask if help is needed, pump up, pre and post huddle for goals,
improvement and high fives
, Dutch Bros Test comprehensive Questions and Answers with 100% Correct
Answers | Latest Version
Closing procedures? - (ANSWER)do all cleaning and maintenance duties, count out tills, prepare and
stock, lock doors/windows, turn off lights and equipment, set alarm
Whistleblower Policy? - (ANSWER)no employee who reports a violation will suffer consequences
Speed? - (ANSWER)move with urgency, aware of surroundings, DB flow, names and drinks, be prepared,
anticipation
Quality? - (ANSWER)consistency, key it clean and fresh, ask and educate, product knowledge
Service? - (ANSWER)Gratitude, say "yes", be committed, accountability, stay positive, be genuine
Mug or cup policy? - (ANSWER)free drink when mug is purchased, when using DB mug they get 0.25$ off
drink, replace customers mugs if returned as defective
coffee options - (ANSWER)private reserve 3 bean blend, white coffee, decaf coffee, cold brew coffee
non coffee options with Caff - (ANSWER)rebel, chai , tea
non caff options - (ANSWER)Dutch sodas, smoothies, hot cocoa, frosts, steamers, decaf tea, decaf coffee,
dutch20, apple juice, cider
milk options - (ANSWER)choco milk, kick me mix (half and half), 2%, nonfat, freeze mix, vanilla ice cream
mix
non dairy options - (ANSWER)soy, almond, coconut milk
smoothie flavors - (ANSWER)strawberry, mago, peach, green apple, wild berry, blueberry pom
Answers | Latest Version
Founded by? - (ANSWER)Dane and Travis Boersma
Founded when and where? - (ANSWER)February of 1992 in Grants Pass Oregon
How many locations in how many states? - (ANSWER)Over 250 locations in 7 states
What are the core values? - (ANSWER)Speed, quality, and customer service
When do you take Flow check? - (ANSWER)Bi annually, march 15 and feb 15
Shot window time? - (ANSWER)15 to 26 sec
Shot window time for white coffee? - (ANSWER)7 to 12 sec
Steam temp? - (ANSWER)150 to 155 degrees with 1/4 in. foam
Scheduling guidelines? - (ANSWER)both parties must approve on changes in schedule, time off requests
must be submitted a week in advance, on time, responsible for tracking your hours
Opening Procedures? - (ANSWER)arrive 15 minutes prior to opening, key to turn off alarm, count tills,
turn on freeze, make sure u have freeze back ups, flush espresso heads, start fresh grind, run a row of
shots, make yourself coffee, check stock (whats low or out), clean, turn on lights and signs, start bleach
bucket for towels (test with pH strips), crank music
shift change procedures? - (ANSWER)customer first priority, communicate with coworkers on what to do,
make sure shop is clean, take out trash/recycling, stock and rotate milk, fill sauce bottles, fill freeze,
make sure ample stock, count out tills, ask if help is needed, pump up, pre and post huddle for goals,
improvement and high fives
, Dutch Bros Test comprehensive Questions and Answers with 100% Correct
Answers | Latest Version
Closing procedures? - (ANSWER)do all cleaning and maintenance duties, count out tills, prepare and
stock, lock doors/windows, turn off lights and equipment, set alarm
Whistleblower Policy? - (ANSWER)no employee who reports a violation will suffer consequences
Speed? - (ANSWER)move with urgency, aware of surroundings, DB flow, names and drinks, be prepared,
anticipation
Quality? - (ANSWER)consistency, key it clean and fresh, ask and educate, product knowledge
Service? - (ANSWER)Gratitude, say "yes", be committed, accountability, stay positive, be genuine
Mug or cup policy? - (ANSWER)free drink when mug is purchased, when using DB mug they get 0.25$ off
drink, replace customers mugs if returned as defective
coffee options - (ANSWER)private reserve 3 bean blend, white coffee, decaf coffee, cold brew coffee
non coffee options with Caff - (ANSWER)rebel, chai , tea
non caff options - (ANSWER)Dutch sodas, smoothies, hot cocoa, frosts, steamers, decaf tea, decaf coffee,
dutch20, apple juice, cider
milk options - (ANSWER)choco milk, kick me mix (half and half), 2%, nonfat, freeze mix, vanilla ice cream
mix
non dairy options - (ANSWER)soy, almond, coconut milk
smoothie flavors - (ANSWER)strawberry, mago, peach, green apple, wild berry, blueberry pom
