HCA WASHINGTON KNOWLEDGE EXAM UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

HCA WASHINGTON KNOWLEDGE EXAM UPDATED
ACTUAL QUESTIONS AND CORRECT ANSWERS

Question:
1. Consumer
Answer:
Person who needs assistance, focus of care team and referred to as client/care recipient Ex: dementia,
chronic disease, mental illness, developmental/physical disabilities, difficulty performing (ADLS)

Question:
2. Consumer Directed Care
Answer:
Consumer has the right to make their own daily living choices

Question:
3. Benefits of consumer directed care?
Answer:
Social/physical and emotional well being Right to choose and control over their environment/services how
and when they are done

Question:
4. How to identify a consumers differences?
Answer:
Asking questions + asking care team + pay attention Also influenced by: Viewpoints Opinions Beliefs
Values

Question:
5. Federal/State laws Consumer Rights
Answer:
1. Be told of their rights before services begin
2. Take part in choosing plan, services and changing any services
3. Receive enough information to make informed decision on their care
4. Voice a grievance (to complain about unfair treatment) about lack of services without fear of
punishment
5. Refuse treatment, meds, and services
6. Have medical/personal (HIPPA) records kept confidential
7. Treated with respect
8. Live free from any abuse physical or chemical (Restraints)
9. Have administrative hearings when they don't agree with decisions (DSHS Consumers only)
10. Make their own decisions
11. Have alone time
12. Interact with people in/out home
13. Manage their own financial affairs
14. Send and receive unopened mail
15. Privacy while using phones, computers/tech in home

,Question:
6. Consumers have a right to:
Answer:
Dignity Independence Privacy

Question:
7. Situation: consumer is not in any immediate danger. As an HCA what action do you take?
Answer:
1. Problem-solve
2. Report problem/solution with case manager/supervisors
3. Document it

Question:
8. Situation: Already problem-solved with consumer but they wish to continue to do the same. As an HCA
what action do you take?
Answer:
1. Report situation to a case manager/supervisor
2. Document it

Question:
9. Situation: Consumer is putting themselves in immediate danger and it is an emergency. As an HCA
what action do you take?
Answer:
1. Call 911
2. Report situation and resolution to case manager/supervisor
3. Document it

Question:
10. What is the problem solving process?
Answer:
1. Explain:
-Identify and explain your concern
-Ask consumer to identify and explain their concerns
2. Offer safe alternatives:
-generate options together to honor right to choose
-act on decisions
-get feedbacks if it's working or not
3. Document it:
-document what you did and who you reported it to
4. Report it:
-if not safe report it to case manager/supervisor
-call 911 if immediate danger

Question:
11. You are a mandatory reporter what numbers are important to know?

, Answer:
DSHS Adult protective services 1-866-END-HARM (1-866-363-4276)
DSHS Child protective services 1-866-END-HARM (1-866-363-4276)
Long term Ombudsman 1-800-562-6028 or www.itcop.org
Washington Protection and Advocacy System (WDAS) 1-800-562-2702 or www.disabilityrightsWA.org

Question:
12. True or false? Mandatory reporters may not have to make report to law-enforcement if an incident
occurs of physical assault between vulnerable adults that caused minor bodily harm and injury and doesn't
require more than first aid.
Answer:
True
UNLESS:
- Requested by injured person, legal representation, or family members
-Injury appears on back, face, head, neck, chest, breast, groin, inner thigh, buttock, genitalia or anal area
-There is a fracture
-There is a pattern of physical assault between the same vulnerable adults or involving the same vulnerable
adult
-There is an attempt to choke vulnerable adult

Question:
13. Where there is neglect in vulnerable adults report it to?
Answer:
DSHS

Question:
14. When there is financial exploitation of a vulnerable adults report to who do you report it to?
Answer:
DSHS

Question:
15. When there is an abandonment of a vulnerable adults report to who do you report it to?
Answer:
DSHS

Question:
16. When there is physical abuse of a vulnerable adult to who do you report it to?
Answer:
DSHS

Question:
17. When there is an act of causing fear and immediate harm to a vulnerable adult to who do you report it
to?
Answer:
DSHS and law enforcement