OSH 445 EXAM 1 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. Based on the information presented in the case, what changes in employees' jobs should Jordan
consider?
Answer:
Determine whether the jobs can be redesigned to empower employees.
Question:
2. To improve knowledge sharing at Scranton, Inc., Jordan should
Answer:
Shift the focus of training from teaching skills toward a broader focus on generating knowledge
Question:
3. Which HRM practice should be changed based on Jordan's evaluation?
Answer:
Performance management
Question:
4. Moving forward, what should Jordan consider regarding the performance management process?
Answer:
Ensure that employees receive feedback on how their performance relates to the company's performance
goals.
Question:
5. Why should Jordan be concerned about whether or not employees are satisfied?
Answer:
Satisfied employees will likely perform better.
Question:
6. Which element of a high-performance work system makes jobs efficient while encouraging high
quality?
Answer:
Task design
Question:
7. Which element of a high-performance work system deals with performance measures by which
employees are judged and the methods of measuring such performance?
Answer:
Reward systems
, Question:
8. At a restaurant chain, an employee survey reports that efforts to increase worker satisfaction by
redesigning jobs led to greater job satisfaction. The human resource department also measured lower rates
of absenteeism and employee turnover. What will be the most likely impact of these trends on the profits
of the restaurant chain?
Answer:
Lower costs, leading to higher profits
Question:
9. What is a condition that underlies the formation of a high-performance work system?
Answer:
Ongoing training is emphasized and rewarded.
Question:
10. What can help organizations achieve high performance?
Answer:
Swift disciplinary action for misdeeds
Question:
11. The HR team of a firm establishes the guidelines for the performance management of its new and
experienced employees. The measurement targets are defined in terms of sales targets achieved and the
number of customer service calls made. Which of the guidelines to make the performance management
system support organizational goals is being used by the HR department to measure the performance
management system?
Answer:
Precise terms
Question:
12. Jeff is using his organization's newest HRM application. The application includes a "what if?" feature
that allows Jeff to enter different assumptions and see how the likely outcomes will change. What type of
HRM application is Jeff using?
Answer:
Decision support system
Question:
13. An IT firm conducts an HRM audit. It identifies two key measures for customer satisfaction as its
employees' satisfaction with pay and the competitiveness of pay provided in the local market. Which
activity is the firm most likely trying to measure with such indicators?
Answer:
Compensation
Question:
14. A telecommunication company is conducting an HRM audit. It uses business indicators of
measurement, focusing on items such as percentage of sick leave to total pay, and the average workers'
compensation payment (WCP). Which activity is the firm most likely trying to measure with such
indicators?
CORRECT ANSWERS
Question:
1. Based on the information presented in the case, what changes in employees' jobs should Jordan
consider?
Answer:
Determine whether the jobs can be redesigned to empower employees.
Question:
2. To improve knowledge sharing at Scranton, Inc., Jordan should
Answer:
Shift the focus of training from teaching skills toward a broader focus on generating knowledge
Question:
3. Which HRM practice should be changed based on Jordan's evaluation?
Answer:
Performance management
Question:
4. Moving forward, what should Jordan consider regarding the performance management process?
Answer:
Ensure that employees receive feedback on how their performance relates to the company's performance
goals.
Question:
5. Why should Jordan be concerned about whether or not employees are satisfied?
Answer:
Satisfied employees will likely perform better.
Question:
6. Which element of a high-performance work system makes jobs efficient while encouraging high
quality?
Answer:
Task design
Question:
7. Which element of a high-performance work system deals with performance measures by which
employees are judged and the methods of measuring such performance?
Answer:
Reward systems
, Question:
8. At a restaurant chain, an employee survey reports that efforts to increase worker satisfaction by
redesigning jobs led to greater job satisfaction. The human resource department also measured lower rates
of absenteeism and employee turnover. What will be the most likely impact of these trends on the profits
of the restaurant chain?
Answer:
Lower costs, leading to higher profits
Question:
9. What is a condition that underlies the formation of a high-performance work system?
Answer:
Ongoing training is emphasized and rewarded.
Question:
10. What can help organizations achieve high performance?
Answer:
Swift disciplinary action for misdeeds
Question:
11. The HR team of a firm establishes the guidelines for the performance management of its new and
experienced employees. The measurement targets are defined in terms of sales targets achieved and the
number of customer service calls made. Which of the guidelines to make the performance management
system support organizational goals is being used by the HR department to measure the performance
management system?
Answer:
Precise terms
Question:
12. Jeff is using his organization's newest HRM application. The application includes a "what if?" feature
that allows Jeff to enter different assumptions and see how the likely outcomes will change. What type of
HRM application is Jeff using?
Answer:
Decision support system
Question:
13. An IT firm conducts an HRM audit. It identifies two key measures for customer satisfaction as its
employees' satisfaction with pay and the competitiveness of pay provided in the local market. Which
activity is the firm most likely trying to measure with such indicators?
Answer:
Compensation
Question:
14. A telecommunication company is conducting an HRM audit. It uses business indicators of
measurement, focusing on items such as percentage of sick leave to total pay, and the average workers'
compensation payment (WCP). Which activity is the firm most likely trying to measure with such
indicators?
