MGMT 340 EXAM 1- CSUF UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

MGMT 340 EXAM 1- CSUF UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS

Question:
1. What are the managerial activities?
Answer:
1. Make decisions
2. Allocate Resources
3. Direct activities of others to attain goals

Question:
2. Difference between Managers and Leaders?
Answer:
Managers keep employees on track and Implement plans. Leaders Inspire, innovate, and set the direction
for others to follow. Leaders focus about the long-term goals of the company

Question:
3. Whats more important to the companys success (Managers or Leaders)
Answer:
Both

Question:
4. 3 Management Skills
Answer:
Technical Skills- Abilitity to apply specialized knowledge or experience (marketing, accounting, etc)
Human Skills- Ability to work with, understand, and motivate other people, both individually and in
groups Conceptual skills- Mental ability to analyze and diagnose complex situations

Question:
5. Which management skill has the largest impact on a company?
Answer:
HUMAN skills

Question:
6. What is Organizational Behavior (OB)?
Answer:
A field of study that investigates the impact that individuals, groups, and structure have on behavior within
organizations, for the purpose of applying such knowledge toward improving an organizations
effectiveness

Question:
7. What is the goal of OB?
Answer:
To explain, predict and influence employee behavior

, Question:
8. 3 levels of OB:
Answer:
individual, group, organizational/structure

Question:
9. Intuition
Answer:
"Gut" feelings about "why I do what I do" and "what makes others tick"

Question:
10. Systematic Study
Answer:
looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on
scientific evidence
Provides a means to predict behaviors

Question:
11. What are the dependent behavior of OB?
Answer:
Productivity- A performance measure that includes effectiveness and efficiency Effectiveness-
Achievement of goals Effeciency- Meeting goals at a low cost Job satisfaction- General attitude toward
ones job; a positive feeling of ones job resulting from an evaluation of its characteristics (MOST
STUDIED BEHAVIOR IN OB) Absenteeism- The failure to report to work Turnover- The volintary and
involuntary permanent withdrawal from an organization Organizational Citizenship Behavior (OCB)-
Discretionary behavior that is not part of an employees formal job requirements, but that neverthless
promotes the effective functioning of the organization Deviant Workplace Behavior- Voluntary behavior
that violates significant organizational norms and thereby threatens the well-being of the organization
and/or any of its members

Question:
12. What are independent variables of OB?
Answer:
Individual-level variables Group-level variables Organization system-level variables

Question:
13. What are attitudes?
Answer:
Evaluate statements or judgments concerning objects, people, a feeling, or events

Question:
14. 3 Types of attitudes
Answer:
1. Cognitive Component- Opinion or belief segment of an attitude (ex: My pay is low)
2. Affective componenet- Emotional or feeling segment of an attitude (ex: I am upset with how I am paid)
3. Behavioral componenet- An intention to behave in a certain way toward someone or something (ex: I
am going to look for another job because of my pay)