WGU C235 CHAPTER 3 UNIT TEST QUESTIONS WELL ANSWERED LATEST UPDATE 2026

WGU C235 CHAPTER 3 UNIT TEST QUESTIONS WELL ANSWERED LATEST UPDATE 2026 c Isn't always necessary to conduct effective training - Answers All of the following reasons explain why a needs analysis is not conducted EXCEPT: a Training fads and demands from senior management sometime dominate b Consume time and resources c Isn't always necessary to conduct effective training d Difficult to summarize findings into objective data False - Answers True or False: If the skills needed for a job are adequate, expectations for job performance are clear, and motivation is present, there should be no reason for training. c Developmental training - Answers The type of training program that is designed for future concerns: a Precautionary training b Gap training c Developmental training d Future training a Current problems in performance - Answers Most training programs are designed to address: a Current problems in performance b Solutions for future issues that may occur c Past problems that have occurred d All of the above a. Trainers are more interested in conducting the program itself than in first assessing the needs of their organizations and the workers - Answers A common reason many training programs don't produce results is because: a. Trainers are more interested in conducting the program itself than in first assessing the needs of their organizations and the workers b. Trainers do not properly perform a needs assessment which prevents them from conducting the most needed training for that organization c. After conducting a needs assessment, trainers then fail to design the training program the way it needs to be in order to address the needs found in the assessment d. All of the above d All of the above - Answers It is important to consider the support of ____________ for training programs. a Employees b Management c Peers of potential trainees d All of the above True - Answers True or False: If peers' attitudes and behaviors are not supportive of training in general or of a specific training program in particular, employees are not likely to take their participation in such programs seriously. a Learn; transfer - Answers When it comes to training programs, when employees do not _______, there is no ________, which means there is no impact for the training program on organizational effectiveness. a Learn; transfer b Attend; training c Benefit; change d Participate; learning a Benchmarking - Answers Each of the following is a method of needs assessment EXCEPT: a Benchmarking b Focus groups c Questionnaires d Online technology d. None of the above. No one method of needs assessment is superior to another, and in most cases, multiple methods are used. - Answers What is the best method of needs assessment? a Focus groups b Observation c Online technology d None of the above a Broad - Answers The more __________ the scope of needs assessment is, the more valid it is going to be. a Broad b In depth c Focused d Narrow b Best practices - Answers When benchmarking, you try to identify ________ of another organization. a Common business strategies b Best practices c Areas for improvement d All of the above c Determine the importance, frequency, and difficulty of each task - Answers Once the preliminary list of tasks is developed and confirmed, the next step in the task analysis process is to: a Develop a portion of the training that focuses on each task b Create another list that ranks the tasks from most crucial to least c Determine the importance, frequency, and difficulty of each task d Develop a list of KSAOs needed for each task b Observation - Answers All of the following are methods used to determine the KSAOs for a particular task EXCEPT: a Questionnaire b Observation c Interviewing job incumbents d Interviewing supervisors c Hypotheses - Answers Since KSAOs may not be directly observable, we must see them as ________. a Objective b Biased c Hypotheses d Subjective