Week 2 Summative Assessment:
Interpersonal Communication
Benchmark
1. Which of these factors should you consider in cross-cultural communication?
a. Gender
b. Leadership status
c. Marital status
d. Socioeconomic status
2. Which type of communication can escalate destructive communication?
a. Dependency communication
b. Neutrality communication
c. Supportive communication
d. Defensive communication
3. Match the perception error with its description.
Halo effect
Assumptions based on limited information
Attribution error
Linking causes of events to personalities or external situations
Projection error
Seeing your faults or strengths in others; calling others’ attention to these
traits
4. Which statement hinders the principles of cross-cultural communication?
a. The greater the linguistic-cultural difference, the greater the likelihood of
communication breakdown is.
b. When communication breaks down with cross-cultural encounters, it is
usually attributed to cultural differences.
c. A person does not use prior knowledge of cultural differences.
d. Different cultures have different norms and taboos.
5. Match the type of communication to its corresponding example.
Defensiveness
When asked about an error found in a patient’s records, Mary replies, “It’s not
my fault!”
Beliefs
Olivia has difficulty communicating with her manager, Dave, when he begins
meetings without asking about her family. She tells him that in her
culture, you never start work without first connecting about social and
family issues.
, Assumptions
Hai feels resentment that Andrea is late to work often. He says to her, “Why
can’t you be on time if I can? I know we both have kids we take to school,
but I still make it here on time.”
Semantic noise
Eadberht, an older person from the United Kingdom, has difficulty
understanding some of the language that Eskil, a young Swedish-
American, uses in their emails.
6. Which statement contributes to communication barriers?
a. Avoiding cultural slang usage
b. Not making assumptions regarding a person’s behavior
c. Acknowledging and accepting the cultural differences.
d. Pretending that you understand the language breakdown during
the communication process
7. Perception is not based on:
a. Prior experiences
b. Factual information that is presented
c. Personal beliefs
d. Cultural values
8. Select 3 principles of verbal communication.
a. All languages have value.
b. Everyone does not speak with a dialect.
c. Words do not mean the same thing to all people.
d. Language does not have rules.
e. It is important to recognize variations of how spoken language is
used across cultures.
9. Which of the following best describes the communication barrier of internal
noise?
a. Ringing in the ears that distracts from our thoughts
b. Our opinions and biases that influence our message
c. Noise that comes from machines or music in the background
d. Listening to music while others are speaking
10.Which of these may be a factor in effective verbal communication if the
speaker does not follow the local language’s word order, such as in Star
Wars, when Yoda says, “Try not. Do or do not. There is no try.”
a. Socialism rules
b. Semantic rules
c. Syntactic rules
d. Contextual rules
11. If highly technical terminology is used in a communication and is not
understood by the audience, what form of noise is this?
Interpersonal Communication
Benchmark
1. Which of these factors should you consider in cross-cultural communication?
a. Gender
b. Leadership status
c. Marital status
d. Socioeconomic status
2. Which type of communication can escalate destructive communication?
a. Dependency communication
b. Neutrality communication
c. Supportive communication
d. Defensive communication
3. Match the perception error with its description.
Halo effect
Assumptions based on limited information
Attribution error
Linking causes of events to personalities or external situations
Projection error
Seeing your faults or strengths in others; calling others’ attention to these
traits
4. Which statement hinders the principles of cross-cultural communication?
a. The greater the linguistic-cultural difference, the greater the likelihood of
communication breakdown is.
b. When communication breaks down with cross-cultural encounters, it is
usually attributed to cultural differences.
c. A person does not use prior knowledge of cultural differences.
d. Different cultures have different norms and taboos.
5. Match the type of communication to its corresponding example.
Defensiveness
When asked about an error found in a patient’s records, Mary replies, “It’s not
my fault!”
Beliefs
Olivia has difficulty communicating with her manager, Dave, when he begins
meetings without asking about her family. She tells him that in her
culture, you never start work without first connecting about social and
family issues.
, Assumptions
Hai feels resentment that Andrea is late to work often. He says to her, “Why
can’t you be on time if I can? I know we both have kids we take to school,
but I still make it here on time.”
Semantic noise
Eadberht, an older person from the United Kingdom, has difficulty
understanding some of the language that Eskil, a young Swedish-
American, uses in their emails.
6. Which statement contributes to communication barriers?
a. Avoiding cultural slang usage
b. Not making assumptions regarding a person’s behavior
c. Acknowledging and accepting the cultural differences.
d. Pretending that you understand the language breakdown during
the communication process
7. Perception is not based on:
a. Prior experiences
b. Factual information that is presented
c. Personal beliefs
d. Cultural values
8. Select 3 principles of verbal communication.
a. All languages have value.
b. Everyone does not speak with a dialect.
c. Words do not mean the same thing to all people.
d. Language does not have rules.
e. It is important to recognize variations of how spoken language is
used across cultures.
9. Which of the following best describes the communication barrier of internal
noise?
a. Ringing in the ears that distracts from our thoughts
b. Our opinions and biases that influence our message
c. Noise that comes from machines or music in the background
d. Listening to music while others are speaking
10.Which of these may be a factor in effective verbal communication if the
speaker does not follow the local language’s word order, such as in Star
Wars, when Yoda says, “Try not. Do or do not. There is no try.”
a. Socialism rules
b. Semantic rules
c. Syntactic rules
d. Contextual rules
11. If highly technical terminology is used in a communication and is not
understood by the audience, what form of noise is this?
