2026/2027 WITH 130 QUESTIONS
AND EXPERT-VERIFIED
CORRECT ANSWERS | ALREADY
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1. When a member feels they are being judged by the financial counselor for their
poor financial practices, how does this impact the counseling session?
It makes the member reluctant to share financial information.
2. How can a financial counselor effectively use questions as part of a financial
counseling session?
Questions should be used to help members examine options.
3. Which statement best describes the role of remedial counseling?
,It is used to help members cope with debt problems and poor money management.
4. What is a force field analysis decision making model?
It is the method used to view all forces in favor of or against a plan, so that a
decision can be made.
5. Which of the following best describes how the cost-benefit analysis method
helps members determine whether or not a proposed solution is beneficial?
The costs and benefits of alternatives are examined and rated for success or failure.
6. Which of the following examples illustrates a counselor using the skill of
"scaling"?
"On a scale of 1 to 10, where 10 is high, how would you rate this solution?"
7. What is the appropriate way for a counselor to use blending, when working with
a member?
The counselor uses communication patterns that match the member's.
, 8. Which of the following is not a good way to Tademonstrate to the member that
you are listening to them?
Take notes while the member is talking.
9. When a member feels they are being judged by the financial counselor for their
poor financial management practices, how does this impact the counseling session?
It makes the member reluctant to share financial information or follow
recommendations.
10. When meeting with members, how can a financial counselor keep the focus on
finances?
The counselor should control the interview and interactions with members.
1. Effective financial counselors should ensure that their words and actions are:
Consistent
2. To be effective, a financial counselor should:
Consider every member as unique.