QI 102 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE
2026
QI 102 - Answers
The Model for Improvement begins with three questions designed to clarify the
following concepts: - Answers Aims, measures, changes
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? - Answers Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
What is the team's next step? - Answers Test their change plan using the PDSA cycle.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning. What's the next thing the
clinic's improvement team should do? - Answers Measure to see if the change led to
improvement.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers Both C and D
Having a clear aim statement is important in quality improvement work because: -
Answers Aim statements provide a clear and specific goal for the organization to
reach.
An aim statement should include the following: - Answers Numeric goals, specific
time frame, patient population or system affected
Which of the following is the most effective aim statement for this project? -
Answers Within three months, the emergency department will administer all pain
medications within 45 minutes of order time.
The charge nurse in the emergency room asks Brenda to assemble a team to improve
the delivery of pain medication. As she considers who to place on the team, Brenda
should: - Answers Review the aim statement to make sure the team includes
representatives of all processes affected by the team's aim.
During Brenda's first group meeting, the members ask to review the aim statement to
make sure they agree it addresses the current problem. With Brenda's approval, they
all decide to rewrite it. However, when they meet to consider what would be a better
aim statement, the group loses direction. In order to help them, Brenda might want to:
- Answers Remind the team of the Institute of Medicine's dimensions of health care
quality.
What would you identify as the outcome measure for the project? - Answers Percent
of patients that are readmitted to the hospital
Which of the following is an example of a process measure that you may collect as
part of this improvement effort? - Answers The percent of patients receiving a call
within 48 hours of discharge
Why might you consider collecting balancing measures? - Answers To make sure
you did not unintentionally damage other aspects of the unit's work
What else should you add to the graph to best explain the work your unit has done? -
Answers Annotations to show when specific changes were tested
Gathering and reviewing data during an improvement project—that is, measuring—
helps you answer which of the three questions of the Model for Improvement? -
Answers How will we know that a change is an improvement?
2026
QI 102 - Answers
The Model for Improvement begins with three questions designed to clarify the
following concepts: - Answers Aims, measures, changes
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement? - Answers Increase the number of
patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
What is the team's next step? - Answers Test their change plan using the PDSA cycle.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning. What's the next thing the
clinic's improvement team should do? - Answers Measure to see if the change led to
improvement.
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that: - Answers Both C and D
Having a clear aim statement is important in quality improvement work because: -
Answers Aim statements provide a clear and specific goal for the organization to
reach.
An aim statement should include the following: - Answers Numeric goals, specific
time frame, patient population or system affected
Which of the following is the most effective aim statement for this project? -
Answers Within three months, the emergency department will administer all pain
medications within 45 minutes of order time.
The charge nurse in the emergency room asks Brenda to assemble a team to improve
the delivery of pain medication. As she considers who to place on the team, Brenda
should: - Answers Review the aim statement to make sure the team includes
representatives of all processes affected by the team's aim.
During Brenda's first group meeting, the members ask to review the aim statement to
make sure they agree it addresses the current problem. With Brenda's approval, they
all decide to rewrite it. However, when they meet to consider what would be a better
aim statement, the group loses direction. In order to help them, Brenda might want to:
- Answers Remind the team of the Institute of Medicine's dimensions of health care
quality.
What would you identify as the outcome measure for the project? - Answers Percent
of patients that are readmitted to the hospital
Which of the following is an example of a process measure that you may collect as
part of this improvement effort? - Answers The percent of patients receiving a call
within 48 hours of discharge
Why might you consider collecting balancing measures? - Answers To make sure
you did not unintentionally damage other aspects of the unit's work
What else should you add to the graph to best explain the work your unit has done? -
Answers Annotations to show when specific changes were tested
Gathering and reviewing data during an improvement project—that is, measuring—
helps you answer which of the three questions of the Model for Improvement? -
Answers How will we know that a change is an improvement?
