MGSC 395 Exam 1 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

MGSC 395 Exam 1 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS Order qualifiers - CORRECT ANSWER business demonstrated levels of performance required to do ex. narrowing down what laptops you will consider Order Winners - CORRECT ANSWER one form to another ex. reasons why you chose a certain laptop Process supply chain - CORRECT ANSWER differentiating criteria for services or products from operation--internal customer-- external customer external supplier--internal supplier--your Examples of parts of process supply chain - CORRECT ANSWER materials external supplier: raw internal supplier: person in your company who supplies you with your materials your operation: what you put together internal customer: packaging within your company external customer: distribution center Front Office (customer contact, services) - CORRECT ANSWER of products Hybrid office (customer contact, services) - CORRECT ANSWER customizing available back office (customer contact, services) - CORRECT ANSWER customization design-to-order - CORRECT ANSWER high contact, customization moderate contact, some low contact, little or no designing new products, then manufacturing them to meet unique customer specifications ex. building a house make-to-order - CORRECT ANSWER specifications ex. a car with options on interior/exterior color manufacturing low volume products to customer