BYU GSCM 201 Midterm Exam Questions
With Correct Answers
SCOR MODEL (acronym) - CORRECT ANSWER✔✔-supply chain
| | | | | | |
operations reference
|
SCOR Model Definition: - CORRECT ANSWER✔✔-A supply chain
| | | | | | | |
framework that seeks to standardize and illustrate business processes,
| | | | | | | | |
performance metrics, practices and people skills into a unified structure.
| | | | | | | | |
SCOR MODEL components: (6) - CORRECT ANSWER✔✔--order
| | | | | |
-source
-transform
-fulfill
-return
-orchestrate
OSTFRO
What 2 components make up World-Class operations management? -
| | | | | | | | |
CORRECT ANSWER✔✔-Design Decisions
| |
Control Decisions
|
, What 4 components make up design decisions? - CORRECT
| | | | | | | | |
ANSWER✔✔-product design - WHAT should we make? | | | | | |
process design - HOW should we make things?
| | | | | | |
facility layout - HOW should me make things (layout)?
| | | | | | | |
facility location - WHERE should you make things?
| | | | | | |
what 4 components make up control decisions? - CORRECT
| | | | | | | | |
ANSWER✔✔-forecasting - will you have the RIGHT materials when you | | | | | | | | | |
need them?
|
inventory - will you have ENOUGH materials when you need them?
| | | | | | | | | |
scheduling - HOW will you use your resources?
| | | | | | |
quality control - will your product meet customer EXPECTATIONS?
| | | | | | | |
what are service operations? what makes them different from
| | | | | | | | |
manufacturing operations? - CORRECT ANSWER✔✔-Operations that
| | | | | |
provide a service instead of a product. They have a significant more
| | | | | | | | | | | |
amount of customer contact/service delivery, and they are intangible
| | | | | | | | |
experiences
What is tangibility of offering? - CORRECT ANSWER✔✔-The physical
| | | | | | | | |
aspect of a product that customers can see, touch, or experience before
| | | | | | | | | | | |
buying. Tangibility is often important in retail and goods industries, as it
| | | | | | | | | | | |
builds customer confidence in the product.
| | | | |
With Correct Answers
SCOR MODEL (acronym) - CORRECT ANSWER✔✔-supply chain
| | | | | | |
operations reference
|
SCOR Model Definition: - CORRECT ANSWER✔✔-A supply chain
| | | | | | | |
framework that seeks to standardize and illustrate business processes,
| | | | | | | | |
performance metrics, practices and people skills into a unified structure.
| | | | | | | | |
SCOR MODEL components: (6) - CORRECT ANSWER✔✔--order
| | | | | |
-source
-transform
-fulfill
-return
-orchestrate
OSTFRO
What 2 components make up World-Class operations management? -
| | | | | | | | |
CORRECT ANSWER✔✔-Design Decisions
| |
Control Decisions
|
, What 4 components make up design decisions? - CORRECT
| | | | | | | | |
ANSWER✔✔-product design - WHAT should we make? | | | | | |
process design - HOW should we make things?
| | | | | | |
facility layout - HOW should me make things (layout)?
| | | | | | | |
facility location - WHERE should you make things?
| | | | | | |
what 4 components make up control decisions? - CORRECT
| | | | | | | | |
ANSWER✔✔-forecasting - will you have the RIGHT materials when you | | | | | | | | | |
need them?
|
inventory - will you have ENOUGH materials when you need them?
| | | | | | | | | |
scheduling - HOW will you use your resources?
| | | | | | |
quality control - will your product meet customer EXPECTATIONS?
| | | | | | | |
what are service operations? what makes them different from
| | | | | | | | |
manufacturing operations? - CORRECT ANSWER✔✔-Operations that
| | | | | |
provide a service instead of a product. They have a significant more
| | | | | | | | | | | |
amount of customer contact/service delivery, and they are intangible
| | | | | | | | |
experiences
What is tangibility of offering? - CORRECT ANSWER✔✔-The physical
| | | | | | | | |
aspect of a product that customers can see, touch, or experience before
| | | | | | | | | | | |
buying. Tangibility is often important in retail and goods industries, as it
| | | | | | | | | | | |
builds customer confidence in the product.
| | | | |
