What are typical responsibilities of a Pharm Tech? - Correct Answer: -answer phone and answer
questions
-receive written prescriptions or refill requests
-gather info to prepare prescriptions
-record info for prescriptions need for dispense
-store written prescription forms after dispensed
-enter data into computer
-notify pharmacist of patient or prescriber questions
-help prepare prescriptions by counting or pouring meds, labeling and pricing
-keep pharmacy department supplies stocked
-place complete prescriptions in pick up area
-order meds and stock shelves with medication
-prepare insurance claims and verify payments
-help patients find over the counter (OTC) meds
-complete purchased on cash registers and record them in logs
-housekeeping duties
What does OTC stand for? - Correct Answer: over-the-counter
What duties cannot be assigned to Pharm Tech? - Correct Answer: -CANNOT receive oral prescriptions
from prescribes
-CANNOT consult with prescribes about patient prescriptions
-CANNOT provide confidential patient info to other health professionals or insurance companies
-CANNOT check medications before dispensing them to patients
-CANNOT consult with patients about prescribed medication use and other health issues
-CANNOT recommend OTC medication
What is an Intake Area? - Correct Answer: -area designated where patients can leave prescriptions
-once prescriptions are left they must be scanned in at a timely matter (prevents patient call-backs and
delays)
,NOTE: Pharm Tech maybe the first person patient communicates with so we make the first impression.
To make a positive one keep area clean, uncluttered
What is a Processing Area? - Correct Answer: -area where data is entered
NOTE: Accurate data entry allows for easy decision making regarding patients health. Should be free of
distraction. Houses counting equipment, distilled water, compounding or repackaging equipment,
scales, calculators, containers, and labels.
What is a Processed Prescription Area? - Correct Answer: -area where complete prescriptions are stored
until patient pick up
NOTE: Maintain patient confidentiality
What is the Out Window? - Correct Answer: -area designated for patients to pick up their complete
prescriptions
NOTE: cash register is used to process payments and a private area for conaulation
What precautions should be implemented for pharmacy security? - Correct Answer: -doors should be
closed and unauthorized personnel should not have acess
What do inventory responsibilities include? - Correct Answer: -medication
-prescription containers
What are you suppose to have when receiving a prescription? - Correct Answer: -name, address,
quantity of the ordered
-shipments must be inspected for damage and all observations must be noted
-any special care (temp.) =priority
-shipments should be inspected to ensure that they exactly match purchase order (name, brand,
quantity, dosage, strength)
, -invoice should be signed and dated by person who received shipment
-expiration dates should be checked to make sure they are compliant with pharmacy standards
What happens if a product is on back order? - Correct Answer: Bring it to the attention of the pharmacist
or managements attention to prevent any possible inventory outages
When can a product be stocked? - Correct Answer: Once the order is received and processed
What should you look for when stocking medication? - Correct Answer: -expiration dates (later dates go
in the back)
-inspect products for anything unusual (broken seals, differences in clarity or color, changes in labeling)
-prescription patterns should be identified and communicated to people responsible for purchasing
-examine for damaged products or products subject to recalls
-stock bottles being placed into inventory label info required by FDA should be noted
What does FDA stand for? - Correct Answer: Food and Drug Administration
What are controlled substances? - Correct Answer: Medication with abuse potential
Who are controlled substances regulated by? - Correct Answer: Drug Enforcement Administration (DEA)
What is the Controlled Substances Act? - Correct Answer: To regulate the manufacture, importation,
possession, use, and distribution of certain substances with abuse potential
When was the Controlled Substances Act passed? - Correct Answer: 1970
How many federal schedules of controlled substances did the act create? - Correct Answer: 5
Who determined the federal scheduling? - Correct Answer: DEA
questions
-receive written prescriptions or refill requests
-gather info to prepare prescriptions
-record info for prescriptions need for dispense
-store written prescription forms after dispensed
-enter data into computer
-notify pharmacist of patient or prescriber questions
-help prepare prescriptions by counting or pouring meds, labeling and pricing
-keep pharmacy department supplies stocked
-place complete prescriptions in pick up area
-order meds and stock shelves with medication
-prepare insurance claims and verify payments
-help patients find over the counter (OTC) meds
-complete purchased on cash registers and record them in logs
-housekeeping duties
What does OTC stand for? - Correct Answer: over-the-counter
What duties cannot be assigned to Pharm Tech? - Correct Answer: -CANNOT receive oral prescriptions
from prescribes
-CANNOT consult with prescribes about patient prescriptions
-CANNOT provide confidential patient info to other health professionals or insurance companies
-CANNOT check medications before dispensing them to patients
-CANNOT consult with patients about prescribed medication use and other health issues
-CANNOT recommend OTC medication
What is an Intake Area? - Correct Answer: -area designated where patients can leave prescriptions
-once prescriptions are left they must be scanned in at a timely matter (prevents patient call-backs and
delays)
,NOTE: Pharm Tech maybe the first person patient communicates with so we make the first impression.
To make a positive one keep area clean, uncluttered
What is a Processing Area? - Correct Answer: -area where data is entered
NOTE: Accurate data entry allows for easy decision making regarding patients health. Should be free of
distraction. Houses counting equipment, distilled water, compounding or repackaging equipment,
scales, calculators, containers, and labels.
What is a Processed Prescription Area? - Correct Answer: -area where complete prescriptions are stored
until patient pick up
NOTE: Maintain patient confidentiality
What is the Out Window? - Correct Answer: -area designated for patients to pick up their complete
prescriptions
NOTE: cash register is used to process payments and a private area for conaulation
What precautions should be implemented for pharmacy security? - Correct Answer: -doors should be
closed and unauthorized personnel should not have acess
What do inventory responsibilities include? - Correct Answer: -medication
-prescription containers
What are you suppose to have when receiving a prescription? - Correct Answer: -name, address,
quantity of the ordered
-shipments must be inspected for damage and all observations must be noted
-any special care (temp.) =priority
-shipments should be inspected to ensure that they exactly match purchase order (name, brand,
quantity, dosage, strength)
, -invoice should be signed and dated by person who received shipment
-expiration dates should be checked to make sure they are compliant with pharmacy standards
What happens if a product is on back order? - Correct Answer: Bring it to the attention of the pharmacist
or managements attention to prevent any possible inventory outages
When can a product be stocked? - Correct Answer: Once the order is received and processed
What should you look for when stocking medication? - Correct Answer: -expiration dates (later dates go
in the back)
-inspect products for anything unusual (broken seals, differences in clarity or color, changes in labeling)
-prescription patterns should be identified and communicated to people responsible for purchasing
-examine for damaged products or products subject to recalls
-stock bottles being placed into inventory label info required by FDA should be noted
What does FDA stand for? - Correct Answer: Food and Drug Administration
What are controlled substances? - Correct Answer: Medication with abuse potential
Who are controlled substances regulated by? - Correct Answer: Drug Enforcement Administration (DEA)
What is the Controlled Substances Act? - Correct Answer: To regulate the manufacture, importation,
possession, use, and distribution of certain substances with abuse potential
When was the Controlled Substances Act passed? - Correct Answer: 1970
How many federal schedules of controlled substances did the act create? - Correct Answer: 5
Who determined the federal scheduling? - Correct Answer: DEA
