OCP TEST 1 | BJU | COMPREHENSIVE STUDY GUIDE, PRACTICE QUESTIONS & ANSWERS 2026/2027

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OCP TEST 1 | BJU | COMPREHENSIVE STUDY GUIDE, PRACTICE QUESTIONS & ANSWERS 2026/2027

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OCP TEST 1 | BJU | COMPREHENSIVE STUDY GUIDE, PRACTICE QUESTIONS & ANSWERS 2026/2027

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OCP TEST 1 | BJU | COMPREHENSIVE STUDY GUIDE, PRACTICE
QUESTIONS & ANSWERS 2026/2027

Instrumental communication - ANS ✔✔Messages aimed at accomplishing the task at hand

Relational communication - ANS ✔✔Messages that shape and reflect the way people regard one
another

Identity management - ANS ✔✔The practice of presenting yourself in ways that produce a preferred
image and distinctive sense of self

Sender - ANS ✔✔Person who sends the message

Encoding - ANS ✔✔The sender must choose certain words or nonverbal methods to send an intentional
message

Channel - ANS ✔✔a pathway through which messages are conveyed

Decoding - ANS ✔✔receiving a message and interpreting its meaning

Feedback - ANS ✔✔The receiver's response to a message

Noise - ANS ✔✔anything that interferes with, distorts, or slows down the transmission of information

Environmental noise - ANS ✔✔Someone talking

Physiological noise - ANS ✔✔Illness or health

Psychological noise - ANS ✔✔Biases , defensiveness

Richness - ANS ✔✔Amount of information available in a channel

Speed - ANS ✔✔How quickly the exchange of messages occurs

Control - ANS ✔✔The degree of control one has in the message

Oral communication - ANS ✔✔Is better for immediate feedback and visual support

Written messages - ANS ✔✔Is more formal

Communication networks - ANS ✔✔Patterns of contact by the flow of messages among communicators
through time and space

Equivocal terms - ANS ✔✔Are those with two different meaning

Biased language - ANS ✔✔Terms that seem objective but actually conceal an emotional bias

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