BJU OCP FINAL EXAM REVIEW | COMPREHENSIVE STUDY GUIDE,
PRACTICE QUESTIONS & ANSWERS 2026/2027
What is Emotional intelligence and social intelligence? - ANS ✔✔The ability and skills on interacting well
with others
What is workplace dignity? - ANS ✔✔a person's ability to gain of sense of self-respect and be treated
respectfully by others at work
What is organizational climate? - ANS ✔✔the underlying nature or relationships in a work group
How should praise be given? - ANS ✔✔Promptly, specifically, due to progress and not just perfection,
intermittently, sincerely, and relaying it to others
What is "I" language? - ANS ✔✔Descriptive statements that focus on the speaker instead of judging the
other person.
What are problem-oriented messages? - ANS ✔✔Messages aimed at solving both persons' involved
needs.
Is manipulation ever a good idea when an issue is involved? - ANS ✔✔No, it is important to be honest
and not manipulate
What will trigger a defensive reaction? - ANS ✔✔Indifference. It is important to show concern for others.
How can you demonstrate an attitude of equality? - ANS ✔✔By maintaining respect for the other
person. Ex: "Can you please get me the files?"
What is one of the most important things to do when dealing with issues? - ANS ✔✔Keeping an open
mind.
How can you make sure you have the best person giving criticism? - ANS ✔✔By choosing the most
credible critic and making sure the criticism is appropriate to the critic's role.
How can you best shape the message of criticism? - ANS ✔✔Making sure the criticism is accurate,
limited to one topic, defined clearly, acknowledging the positives, and showing the benefit to the
recipient.
How can you best deliver criticism? - ANS ✔✔Deliver the feedback privately, allow enough time, avoid
sounding and looking judgmental, listening to the other person, and remaining calm and professional.
What is incivility? - ANS ✔✔exchange of seemingly inconsequential words and deeds that violate
conventional standards of workplace conduct
How is bullying defined? - ANS ✔✔malicious, ongoing, damaging
, What are different types of bullying? - ANS ✔✔Aggression, Criticism, Deviousness, and Gatekeeping
What are some strategies of dealing with bullying? - ANS ✔✔Negotiate with the offender, Appeal to a
third party, Back off, and reframe your thinking
What is sexual harassment and steps to dealing with it? - ANS ✔✔Consider dismissing the incident if
unintentional - non-harmful, Keep a record for possible future action, Write a personal letter to harasser,
Ask a trusted third party to intervene, Use company channels, File a legal complaint
How is aggression defined? - ANS ✔✔Controlling through fear and intimidation, using aggressive
language, making threats, and sometimes even throwing objects.
How is criticism defined? - ANS ✔✔Nit-picking that destroys the target's confidence and competence by
making unreasonable demands for work, such as impossible deadlines and expectations of perfection
How is deviousness defined? - ANS ✔✔Exhibiting passive-aggressive, dishonest, and indirect behavior.
Sabotaging the victim behind his or her back.
How is gatekeeping defined? - ANS ✔✔Controlling the resources needed to succeed, including money,
staffing, and time.
What might conflicts be about? - ANS ✔✔topics at hand, the process, relational issues, or ego/identity
issues
What are the different approaches to dealing with conflict? - ANS ✔✔Avoiding, accommodating,
competing, collaborating, and compromising
What are the different ways to reach a negotiation? - ANS ✔✔Win-lose, lose-lose, and win-win
How can you prepare to negotiate? - ANS ✔✔Clarify your needs and interests, consider the best time to
raise the issue, consider cultural differences, and prepare your statement
How should you conduct your negotiation? - ANS ✔✔Identify the ends both parties are seeking,
brainstorm a list of all possible solutions, evaluate the alternative solutions, and implement and follow
up on the solution.
Define a work group - ANS ✔✔a small, interdependent collection of people with a common identity who
interact to reach a goal
What are characteristics of a work group? - ANS ✔✔Size, shared purpose, interaction over time,
interdependence, and identity
What makes a team a team? - ANS ✔✔They have clear and inspiring shared goals, a results-driven
structure, competent team members, unified commitment, collaborative climate, standards of
excellence, external support and recognition, and principled leadership.
What are the different perspectives on leadership? - ANS ✔✔Trait-based, style, and contingency.
PRACTICE QUESTIONS & ANSWERS 2026/2027
What is Emotional intelligence and social intelligence? - ANS ✔✔The ability and skills on interacting well
with others
What is workplace dignity? - ANS ✔✔a person's ability to gain of sense of self-respect and be treated
respectfully by others at work
What is organizational climate? - ANS ✔✔the underlying nature or relationships in a work group
How should praise be given? - ANS ✔✔Promptly, specifically, due to progress and not just perfection,
intermittently, sincerely, and relaying it to others
What is "I" language? - ANS ✔✔Descriptive statements that focus on the speaker instead of judging the
other person.
What are problem-oriented messages? - ANS ✔✔Messages aimed at solving both persons' involved
needs.
Is manipulation ever a good idea when an issue is involved? - ANS ✔✔No, it is important to be honest
and not manipulate
What will trigger a defensive reaction? - ANS ✔✔Indifference. It is important to show concern for others.
How can you demonstrate an attitude of equality? - ANS ✔✔By maintaining respect for the other
person. Ex: "Can you please get me the files?"
What is one of the most important things to do when dealing with issues? - ANS ✔✔Keeping an open
mind.
How can you make sure you have the best person giving criticism? - ANS ✔✔By choosing the most
credible critic and making sure the criticism is appropriate to the critic's role.
How can you best shape the message of criticism? - ANS ✔✔Making sure the criticism is accurate,
limited to one topic, defined clearly, acknowledging the positives, and showing the benefit to the
recipient.
How can you best deliver criticism? - ANS ✔✔Deliver the feedback privately, allow enough time, avoid
sounding and looking judgmental, listening to the other person, and remaining calm and professional.
What is incivility? - ANS ✔✔exchange of seemingly inconsequential words and deeds that violate
conventional standards of workplace conduct
How is bullying defined? - ANS ✔✔malicious, ongoing, damaging
, What are different types of bullying? - ANS ✔✔Aggression, Criticism, Deviousness, and Gatekeeping
What are some strategies of dealing with bullying? - ANS ✔✔Negotiate with the offender, Appeal to a
third party, Back off, and reframe your thinking
What is sexual harassment and steps to dealing with it? - ANS ✔✔Consider dismissing the incident if
unintentional - non-harmful, Keep a record for possible future action, Write a personal letter to harasser,
Ask a trusted third party to intervene, Use company channels, File a legal complaint
How is aggression defined? - ANS ✔✔Controlling through fear and intimidation, using aggressive
language, making threats, and sometimes even throwing objects.
How is criticism defined? - ANS ✔✔Nit-picking that destroys the target's confidence and competence by
making unreasonable demands for work, such as impossible deadlines and expectations of perfection
How is deviousness defined? - ANS ✔✔Exhibiting passive-aggressive, dishonest, and indirect behavior.
Sabotaging the victim behind his or her back.
How is gatekeeping defined? - ANS ✔✔Controlling the resources needed to succeed, including money,
staffing, and time.
What might conflicts be about? - ANS ✔✔topics at hand, the process, relational issues, or ego/identity
issues
What are the different approaches to dealing with conflict? - ANS ✔✔Avoiding, accommodating,
competing, collaborating, and compromising
What are the different ways to reach a negotiation? - ANS ✔✔Win-lose, lose-lose, and win-win
How can you prepare to negotiate? - ANS ✔✔Clarify your needs and interests, consider the best time to
raise the issue, consider cultural differences, and prepare your statement
How should you conduct your negotiation? - ANS ✔✔Identify the ends both parties are seeking,
brainstorm a list of all possible solutions, evaluate the alternative solutions, and implement and follow
up on the solution.
Define a work group - ANS ✔✔a small, interdependent collection of people with a common identity who
interact to reach a goal
What are characteristics of a work group? - ANS ✔✔Size, shared purpose, interaction over time,
interdependence, and identity
What makes a team a team? - ANS ✔✔They have clear and inspiring shared goals, a results-driven
structure, competent team members, unified commitment, collaborative climate, standards of
excellence, external support and recognition, and principled leadership.
What are the different perspectives on leadership? - ANS ✔✔Trait-based, style, and contingency.
