WGU C215 OPERATIONS
MANAGEMENT ADVANCED PRACTICE
EXAM QUESTIONS AND ANSWERS
1. Which quality management expert is best known for the ‘14 Points for Management’ and
the concept of ‘profound knowledge’?
A. Joseph Juran
B. Philip Crosby
C. W. Edwards Deming
D. Genichi Taguchi
Answer: C
Conceptual Explanation: W. Edwards Deming developed the 14 Points for Management
and the System of Profound Knowledge to help organizations improve quality and
productivity.
2. In the context of Six Sigma, what does the ‘D’ in DMAIC stand for, and what is the primary
goal of this phase?
A. Design; creating a new product from scratch
,B. Define; identifying the problem and project goals
C. Develop; building the infrastructure for the process
D. Determine; calculating the budget for the project
Answer: B
Conceptual Explanation: DMAIC stands for Define, Measure, Analyze, Improve, and
Control. The Define phase focuses on identifying the project scope and customer
requirements.
3. Which of the following describes the ‘Bullwhip Effect’ in supply chain management?
A. The distortion of demand information as it moves up the supply chain
B. The acceleration of product delivery via air freight
C. The reduction of inventory costs through lean practices
D. The synchronization of supply and demand using JIT
Answer: A
Conceptual Explanation: The bullwhip effect occurs when small fluctuations in consumer
demand cause increasingly large fluctuations in demand for suppliers further up the chain.
4. What is the primary purpose of the Economic Order Quantity (EOQ) model?
A. To maximize the amount of safety stock held
B. To minimize the total of ordering and holding costs
, C. To calculate the exact time to place a new order
D. To identify the highest quality supplier
Answer: B
Conceptual Explanation: The EOQ model finds the optimal order quantity that minimizes
the sum of annual inventory holding costs and ordering costs.
5. According to Joseph Juran, quality should be defined as:
A. Fitness for use
B. Conformance to requirements
C. Zero defects
D. Statistical variance reduction
Answer: A
Conceptual Explanation: Joseph Juran famously defined quality as ‘fitness for use,’
focusing on meeting customer needs throughout the product’s life.
6. In a PERT/CPM network, the ‘Critical Path’ is defined as:
A. The path with the most tasks
B. The longest path through the network, determining project duration
C. The path with the most slack time
D. The shortest path through the network
MANAGEMENT ADVANCED PRACTICE
EXAM QUESTIONS AND ANSWERS
1. Which quality management expert is best known for the ‘14 Points for Management’ and
the concept of ‘profound knowledge’?
A. Joseph Juran
B. Philip Crosby
C. W. Edwards Deming
D. Genichi Taguchi
Answer: C
Conceptual Explanation: W. Edwards Deming developed the 14 Points for Management
and the System of Profound Knowledge to help organizations improve quality and
productivity.
2. In the context of Six Sigma, what does the ‘D’ in DMAIC stand for, and what is the primary
goal of this phase?
A. Design; creating a new product from scratch
,B. Define; identifying the problem and project goals
C. Develop; building the infrastructure for the process
D. Determine; calculating the budget for the project
Answer: B
Conceptual Explanation: DMAIC stands for Define, Measure, Analyze, Improve, and
Control. The Define phase focuses on identifying the project scope and customer
requirements.
3. Which of the following describes the ‘Bullwhip Effect’ in supply chain management?
A. The distortion of demand information as it moves up the supply chain
B. The acceleration of product delivery via air freight
C. The reduction of inventory costs through lean practices
D. The synchronization of supply and demand using JIT
Answer: A
Conceptual Explanation: The bullwhip effect occurs when small fluctuations in consumer
demand cause increasingly large fluctuations in demand for suppliers further up the chain.
4. What is the primary purpose of the Economic Order Quantity (EOQ) model?
A. To maximize the amount of safety stock held
B. To minimize the total of ordering and holding costs
, C. To calculate the exact time to place a new order
D. To identify the highest quality supplier
Answer: B
Conceptual Explanation: The EOQ model finds the optimal order quantity that minimizes
the sum of annual inventory holding costs and ordering costs.
5. According to Joseph Juran, quality should be defined as:
A. Fitness for use
B. Conformance to requirements
C. Zero defects
D. Statistical variance reduction
Answer: A
Conceptual Explanation: Joseph Juran famously defined quality as ‘fitness for use,’
focusing on meeting customer needs throughout the product’s life.
6. In a PERT/CPM network, the ‘Critical Path’ is defined as:
A. The path with the most tasks
B. The longest path through the network, determining project duration
C. The path with the most slack time
D. The shortest path through the network
