WGU C215 OPERATIONS
MANAGEMENT COMPREHENSIVE
EXAM QUESTIONS AND ANSWERS
1. Which component of the transformation process involves the conversion of inputs into
outputs?
A. Feedback loop
B. Control mechanism
C. Strategic sourcing
D. Conversion process
Answer: D
Conceptual Explanation: The conversion process is the heart of operations management,
where inputs like labor and materials are transformed into goods or services.
2. In the context of operations strategy, what are ‘order winners’?
A. Minimum standards required for a product to be considered
B. Criteria that differentiate the products or services of one firm from another
C. Products that have reached the end of their life cycle
,D. Suppliers who offer the lowest possible price
Answer: B
Conceptual Explanation: Order winners are the characteristics that cause customers to
choose a particular product over its competitors.
3. Which quality guru is best known for the ‘14 Points for Management’ and the PDCA cycle?
A. W. Edwards Deming
B. Philip Crosby
C. Joseph Juran
D. Kaoru Ishikawa
Answer: A
Conceptual Explanation: W. Edwards Deming developed the 14 points to help companies
improve quality and productivity.
4. What does the ‘S’ in the 5S lean methodology stand for in the context of keeping only what
is needed?
A. Standardize
B. Sustain
C. Shine
D. Sort
, Answer: D
Conceptual Explanation: ‘Sort’ involves going through all tools and materials in the work
area and keeping only the essential items.
5. Which type of layout is most appropriate for a high-volume, highly standardized
production process?
A. Process layout
B. Fixed-position layout
C. Cellular layout
D. Product layout
Answer: D
Conceptual Explanation: Product layouts (assembly lines) are designed for repetitive
processing of highly standardized goods.
6. Which of the following is an example of an external failure cost in quality management?
A. Scrap and rework
B. Quality training
C. Equipment inspection
D. Warranty claims
Answer: D
MANAGEMENT COMPREHENSIVE
EXAM QUESTIONS AND ANSWERS
1. Which component of the transformation process involves the conversion of inputs into
outputs?
A. Feedback loop
B. Control mechanism
C. Strategic sourcing
D. Conversion process
Answer: D
Conceptual Explanation: The conversion process is the heart of operations management,
where inputs like labor and materials are transformed into goods or services.
2. In the context of operations strategy, what are ‘order winners’?
A. Minimum standards required for a product to be considered
B. Criteria that differentiate the products or services of one firm from another
C. Products that have reached the end of their life cycle
,D. Suppliers who offer the lowest possible price
Answer: B
Conceptual Explanation: Order winners are the characteristics that cause customers to
choose a particular product over its competitors.
3. Which quality guru is best known for the ‘14 Points for Management’ and the PDCA cycle?
A. W. Edwards Deming
B. Philip Crosby
C. Joseph Juran
D. Kaoru Ishikawa
Answer: A
Conceptual Explanation: W. Edwards Deming developed the 14 points to help companies
improve quality and productivity.
4. What does the ‘S’ in the 5S lean methodology stand for in the context of keeping only what
is needed?
A. Standardize
B. Sustain
C. Shine
D. Sort
, Answer: D
Conceptual Explanation: ‘Sort’ involves going through all tools and materials in the work
area and keeping only the essential items.
5. Which type of layout is most appropriate for a high-volume, highly standardized
production process?
A. Process layout
B. Fixed-position layout
C. Cellular layout
D. Product layout
Answer: D
Conceptual Explanation: Product layouts (assembly lines) are designed for repetitive
processing of highly standardized goods.
6. Which of the following is an example of an external failure cost in quality management?
A. Scrap and rework
B. Quality training
C. Equipment inspection
D. Warranty claims
Answer: D
