NCOA DLC FULL STUDY SHEET QUESTIONS
AND CORRECT ANSWERS COLLECTION
●● What organizational principle focuses on rapid decision-making so
they should be flat structures WITHOUT intermediate levels?
Answer: Lean organizational
●● What organizational principle focuses on accomplishing wartime
tasks WITHOUT reorganizing?
Answer: Emphasis on wartime tasks
●● What Air Force Medical Service (AFMS) objective focuses on the
appropriate utilization of people and resource applied through
EFFECTIVE management?
Answer: Best Value
●● What CANNOT be a subdivision of a wing?
Answer: Numbered Air Force (NAF)
●● What level of organization usually has between 1,000 to 5,000
personnel?
Answer: Wing
,●● What level of organization usually has between 500 to 2,000
personnel?
Answer: Group
●● Which option is NOT a type of MTF?
Answer: Acute care
●● What type of MTF can have from TWO to SIX squadrons?
Answer: Typical clinic model
●● What type treatment facility model is the MOST common in the Air
Force?
Answer: Typical clinic model
●● When was the medical squadron model implemented?
Answer: 1 January 2012
●● What flight takes care of all the administrative needs for the medical
squadrons?
Answer: P&A
●● What flight takes care of the manpower and budget for the medical
squadron?
,Answer: RMO
●● What is an example of non-verbal communication?
Answer: Making eye contact
●● What is the MOST important customer service skill?
Answer: Listening
●● What shows the customer how YOU INTERPRETED the problem
and gives them a chance to clear up ANY CONFUSION so you can take
proper action?
Answer: Paraphrase
●● What is the APPROPRIATE response when calling another office?
Answer: "Hi, This is Airman Smith from Outpatient records, I'm
calling..."
●● What is the step after creating an outline?
Answer: Select a format
●● During the EDITING process, addressing phrases such as: final
completion, month of August, or close proximity, is an example of
Answer: Remove unnecessary words
, ●● AF Form 1768, Staff Summary Sheet does all of the following
(coordinates, introduces, summarizes), EXCEPT
Answer: Distributes
●● Who maintains various checklists relating to inspectable areas?
Answer: AFIA (Air Force Inspection Agency)
●● What is the automated self-inspection tool the AFMS MTFs use?
Answer: MITC (Management Internal Control Toolset)
●● What are examples of INTERNAL memory?
Answer: CMOS, RAM, ROM, CM
●● The following are all TYPES of servers EXCEPT:
Answer: Word
●● What standard system is the DOD standard automated system that
you will use as a HSM for patient registration, patient appointment, and
patient scheduling?
Answer: CHC
AND CORRECT ANSWERS COLLECTION
●● What organizational principle focuses on rapid decision-making so
they should be flat structures WITHOUT intermediate levels?
Answer: Lean organizational
●● What organizational principle focuses on accomplishing wartime
tasks WITHOUT reorganizing?
Answer: Emphasis on wartime tasks
●● What Air Force Medical Service (AFMS) objective focuses on the
appropriate utilization of people and resource applied through
EFFECTIVE management?
Answer: Best Value
●● What CANNOT be a subdivision of a wing?
Answer: Numbered Air Force (NAF)
●● What level of organization usually has between 1,000 to 5,000
personnel?
Answer: Wing
,●● What level of organization usually has between 500 to 2,000
personnel?
Answer: Group
●● Which option is NOT a type of MTF?
Answer: Acute care
●● What type of MTF can have from TWO to SIX squadrons?
Answer: Typical clinic model
●● What type treatment facility model is the MOST common in the Air
Force?
Answer: Typical clinic model
●● When was the medical squadron model implemented?
Answer: 1 January 2012
●● What flight takes care of all the administrative needs for the medical
squadrons?
Answer: P&A
●● What flight takes care of the manpower and budget for the medical
squadron?
,Answer: RMO
●● What is an example of non-verbal communication?
Answer: Making eye contact
●● What is the MOST important customer service skill?
Answer: Listening
●● What shows the customer how YOU INTERPRETED the problem
and gives them a chance to clear up ANY CONFUSION so you can take
proper action?
Answer: Paraphrase
●● What is the APPROPRIATE response when calling another office?
Answer: "Hi, This is Airman Smith from Outpatient records, I'm
calling..."
●● What is the step after creating an outline?
Answer: Select a format
●● During the EDITING process, addressing phrases such as: final
completion, month of August, or close proximity, is an example of
Answer: Remove unnecessary words
, ●● AF Form 1768, Staff Summary Sheet does all of the following
(coordinates, introduces, summarizes), EXCEPT
Answer: Distributes
●● Who maintains various checklists relating to inspectable areas?
Answer: AFIA (Air Force Inspection Agency)
●● What is the automated self-inspection tool the AFMS MTFs use?
Answer: MITC (Management Internal Control Toolset)
●● What are examples of INTERNAL memory?
Answer: CMOS, RAM, ROM, CM
●● The following are all TYPES of servers EXCEPT:
Answer: Word
●● What standard system is the DOD standard automated system that
you will use as a HSM for patient registration, patient appointment, and
patient scheduling?
Answer: CHC
